Retention Sales Consultant

Chubb Fire & Security UK; Blackburn; Hybrid; GBP 27,000 - 56,000; Full time

Job summary

Join a forward-thinking company as a Retention Sales Consultant in Blackburn, where you will play a crucial role in enhancing customer experiences. This desk-based position offers a hybrid working model after initial training, allowing you to balance work and personal life effectively. You will be responsible for managing customer retention, addressing cancellation requests, and providing tailored solutions to meet customer needs. With a strong emphasis on personal development and a supportive culture, this role is perfect for motivated individuals eager to grow their careers in a dynamic environment. Embrace the opportunity to make a significant impact while enjoying a range of employee benefits.

Benefits

25 days holiday, plus bank holidays

Free Onsite Parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform

Health & Wellbeing Resources

Bravo Awards

Qualifications

• Experience in Customer Sales Retention is essential.
• Ability to understand customer pain points and deliver solutions.

Responsibilities

• Manage CRM database and handle cancellation requests.
• Engage with customers to understand their needs and resolve issues.

Skills

Customer Sales Retention

Active Listening

Self-motivation

Resilience

Target-oriented

Tools

CRM Database

Job description

Looking for an opportunity within a business that offers a genuine 'people first' culture?

Here at Chubb Fire & Security, we are going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey.

We have an opportunity for a Retention Sales Consultant to join our Brand-New Retention Sales Team based in Blackburn (BB1 2PR) on a full-time, permanent basis.

This is an exciting opportunity for someone looking to build their career.

SALARY: £27,500 per annum OTE £56,000

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety of discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence

What You'll be Doing as a Retention Sales Consultant:

As a Retention Sales Consultant, no two days will be the same, but you will always strive to provide the best customer experience. You will work with customers to understand and identify pain points in order to retain our customers and offer a compelling value proposition.

This is a desk-based role that will offer hybrid working (after the initial training period, all held at Head Office in Blackburn).

Duties Include:

• Manage CRM database and update all records
• Manage and retain cancellation requests
• Make outbound calls to customers and manage the customer status
• Take inbound calls for cancellation requests
• Support the team on technical advice and educate customers
• Ability to handle objections
• Aim to resolve issues and queries at the first point of contact
• Provide accurate written communication in a clear and professional manner
• Question and engage with customers to understand their needs and requirements
• Work in line with standards and processes set by the business
• Work towards monthly retentions targets

WORKING HOURS: 37.5 hours per week | Monday to Friday

What We Would Like You To Bring:

• Previous experience in Customer Sales Retention
• Be an active listener who has the ability to hold a conversation and recognise pain points
• Be self-motivated and resilient with energy and drive
• Be able to deliver a compelling value proposition
• Have the ability to work to targets and deadlines

Additional Information

About Us, Our Culture & What We Can Offer You:

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies.

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that every day. We are proud to offer extensive training to all of our new Advisors, fully supporting and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.