Strategic Accounts Program Manager

Gartner; Egham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

World-class benefits

Highly competitive compensation

Hybrid work environment

Job summary

Gartner is looking for a professional to join their Global Retention Programs team in Egham, England. This role involves leading deal support for high-value renewals and requires strong project management and analytical skills.

Ideal candidates will have a Bachelor's degree, 2-4 years' experience in a complex analytical environment, and exceptional influencing abilities. Gartner offers competitive compensation and world-class benefits within a hybrid work environment.

Qualifications

• 2-4+ years of experience in a challenging analytical role.
• Ability to drive business outcomes through influence.
• Outstanding project management skills.

Responsibilities

• Lead Deal Support on complex renewals.
• Create scalable action plans for senior leaders.
• Drive collaboration with Client Value Managers.
• Analyze data to solve retention challenges.
• Innovate processes for quality improvement.
• Lead projects to completion with insights.

Skills

Analytical skills

Project management

Influencing leaders

Presentation skills

MS Office proficiency

Education

Bachelor's degree

Master's degree (preferred)

Tools

Excel

PowerPoint

Job description

About the Team

The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders, and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy.

What You Will Do

• Lead Deal Support through cross‑functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
• Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross‑functional teams to implement solutions
• Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support
• Own your actions, measure progress and lead initiatives/complex projects to completion with action‑driven insights

What You Will Need

• Bachelor’s degree with 2‑4+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/consultant at a top‑tier consulting firm, investment banking associate or strategy analyst for a leading company
• Master’s degree preferred
• Ability to influence leaders to drive business outcomes and growth
• Ability to synthesize complex problems into simple, concise statements/core messages, and present/communicate to key stakeholders and clients
• Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
• Forward‑thinking ability in order to anticipate and mitigate risks to client retention
• Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. The bar is unapologetically high. So is the impact you can have here.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

Job Requisition ID: 111309