Client Success Manager - EMEA Referral Campaign

Gartner; Egham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

World-class benefits

Highly competitive compensation

Flexible hybrid work environment

Job summary

Gartner in Egham, United Kingdom is seeking a dedicated professional for a role focusing on client success and engagement. You will manage relationships with clients, ensuring they receive optimal value from Gartner services, and work collaboratively with internal teams.

The ideal candidate will have over 4 years of experience, strong communication skills, and a passion for customer service. Gartner offers a hybrid work environment alongside world-class benefits and opportunities for professional growth.

Qualifications

• 4+ years relevant professional experience.
• Currently hiring for English, Spanish, French, Arabic, Dutch, German, Italian, Norwegian, Swedish.

Responsibilities

• Build and manage relationships with existing clients.
• Engage with clients to understand their business priorities.
• Collaborate with internal teams to maximize client value.

Skills

Fluent in English

Strong customer service skills

Communication skills

Collaboration skills

Critical thinking

Influencing skills

Education

Bachelor’s degree preferred

Job description

Overview

What makes Gartner a great place to work?

We are recognized worldwide as a great place to work year after year. Gartner has been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients and the communities in which we live and work. You’ll have the autonomy to get your work done with the flexibility you need to achieve your best.

About the role

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need

• Must be fluent in English
• Currently hiring for the following languages: English, Spanish, French, Arabic, Dutch, German, Italian, Norwegian, Swedish
• 4+ years relevant professional experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor’s degree preferred

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI. At Gartner, you’ll join a company at the center of the AI revolution with proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it\'s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

Job Requisition ID:108151

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