Client Success Manager - GBS

Tamarind Intelligence; Egham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Gartner, Inc. is seeking a Client Success professional to manage an aligned portfolio of clients, ensuring value well beyond investment and driving retention.

You will engage with senior leaders and diverse teams, uncover business priorities, and propose strategic actions to maximize ROI from Gartner services. The role emphasizes client retention, collaboration with internal Gartner teams, and delivering high-value guidance across customer accounts in a hybrid work environment.

Qualifications

• 4+ years of relevant professional experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor's degree preferred.

Responsibilities

• Build, develop and manage relationships with existing clients from senior executives to junior professionals.
• Regularly meet with clients virtually to understand priorities and propose value-driven actions.
• Collaborate with Gartner colleagues to maximize value delivered to clients.

Skills

CRM experience

Communication skills

Collaboration

Prioritization

Critical thinking

Influencing

English fluency

Education

Bachelor's degree preferred

Job description

Egham, UK or Barcelona, Spain

What makes Gartner a great place to work?

We're recognized worldwide as a great place to work year after year.

We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you'll make deep connections with colleagues, clients and the communities in which we live and work.

You'll have the autonomy to get your work done with the flexibility you need to achieve your best.

About the role:

The Client Success team focuses on customer service and client retention versus business growth and development.

Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do:

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies


• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment


• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need:

• 4+ years relevant professional experience


• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills


• Bachelor's degree preferred


• Fluent/Native English.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities -- opportunities that may not even exist right now -- for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive --- working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

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