Retention Lead

JR United Kingdom; Orpington; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-scaling subscription business in the prize competition space is seeking a Retention Lead to enhance customer retention strategies. This hybrid role involves designing campaigns, analyzing data, and collaborating across teams to reduce churn and increase lifetime value. With a flexible schedule and strong leadership support, this position offers a significant opportunity to impact customer loyalty in a growing digital business.

Benefits

Flexibility (3 days/week)

Hybrid working

Strong leadership support

Qualifications

• Proven experience in a retention or lifecycle role, ideally digital/subscription.
• Confident with data, segmentation, and customer journeys.

Responsibilities

• Own retention strategy across subscriptions and new game products.
• Spot drop-off points and design interventions to reduce churn.
• Work hands-on with CRM to deliver segmented campaigns.

Skills

Data Analysis

Customer Engagement

Collaboration

Education

Experience in Retention or Lifecycle Role

Tools

CRM

Job description

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Retention Lead (3 Days/Week - Up to £80,000
Location: Orpington (Hybrid)

A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase - and needs someone to keep customers engaged, loyal, and active.

The Role:
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back - from smarter campaigns to contact centre scripts to VIP game player engagement.

Key Responsibilities:

Own retention strategy across subscriptions and new game products

Spot drop-off points and design interventions to reduce churn

Work hands-on with CRM to deliver segmented campaigns

Collaborate on contact centre scripting to improve outcomes

Use data to guide decisions and measure impact

Cross-sell/upsell where relevant to increase LTV

About You:

Proven experience in a retention or lifecycle role (ideally digital/subscription)

Confident with data, segmentation, and customer journeys

Comfortable getting stuck into CRM execution and testing

Collaborative, hands-on, and outcome-focused

Bonus: exposure to instant win games, contact centres, or international markets

Why Apply?

Key strategic role in a business growing fast

Flexibility (3 days/week) with hybrid working

Big impact, strong leadership support, and no red tape

Ready to make your mark?
Apply now and help shape the future of customer loyalty in a standout digital business.