Retention Lead

JR United Kingdom; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-scaling subscription business in the prize competition space seeks a Retention Lead to enhance customer loyalty and reduce churn. This hybrid role involves designing strategies, analyzing data, and collaborating with various teams to ensure customer engagement and satisfaction.

Benefits

Flexibility (3 days/week)

Strong leadership support

Qualifications

• Experience in a retention or lifecycle role, ideally digital/subscription.
• Confident with data, segmentation, and customer journeys.

Responsibilities

• Own retention strategy across subscriptions and new game products.
• Use data to guide decisions and measure impact.
• Collaborate on contact centre scripting to improve outcomes.

Skills

Data Analysis

Customer Engagement

Segmentation

Education

Proven experience in retention or lifecycle role

Job description

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Retention Lead (3 Days/Week - Up to £80,000
Location: Orpington (Hybrid)

A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase - and needs someone to keep customers engaged, loyal, and active.

The Role:
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back - from smarter campaigns to contact centre scripts to VIP game player engagement.

Key Responsibilities:

Own retention strategy across subscriptions and new game products

Spot drop-off points and design interventions to reduce churn

Work hands-on with CRM to deliver segmented campaigns

Collaborate on contact centre scripting to improve outcomes

Use data to guide decisions and measure impact

Cross-sell/upsell where relevant to increase LTV

About You:

Proven experience in a retention or lifecycle role (ideally digital/subscription)

Confident with data, segmentation, and customer journeys

Comfortable getting stuck into CRM execution and testing

Collaborative, hands-on, and outcome-focused

Bonus: exposure to instant win games, contact centres, or international markets

Why Apply?

Key strategic role in a business growing fast

Flexibility (3 days/week) with hybrid working

Big impact, strong leadership support, and no red tape

Ready to make your mark?
Apply now and help shape the future of customer loyalty in a standout digital business.