Retention Co-ordinator

Wessex Garages Holdings Ltd; Cardiff; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday Allowance – 22 days plus bank

Pension Scheme

Exclusive Employee Schemes

Wellbeing Support

Health Benefits

Job summary

Wessex Garages Holdings Ltd in Cardiff invites applications for a Retention Co-ordinator with a passion for customer retention to join our established multi-franchise motor-trade team. You will work with our four franchises to improve and coordinate customer retention, gather information for analytics, and log findings into our CRM database and spreadsheets.

The role requires strong organisational and communication skills, the ability to meet deadlines, and a proactive, self-motivated approach.

Qualifications

• Knowledge of CRM systems.
• Ability to work to deadlines.
• Strong analytical skills.
• Skilled communicator with verbal and written skills.
• Effective organisation and planning skills.
• Self-motivate and prioritise workload.
• Enthusiastic and dedicated approach to work.
• Hard working with ability to meet targets.

Responsibilities

• Coordinate and improve customer retention across four franchises.
• Gather information for analytics and report back to Line Manager.
• Log findings into the CRM database and spreadsheets.

Skills

CRM systems

Deadlines

Analytical skills

Verbal communication

Written communication

Organisation

Self-motivation

Target driven

Job description

Retention Co-ordinator Reference Number - 0123445567567

Salary Competitive plus bonus

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About the role

Wessex Garages has an opportunity for someone with a passion for customer retention to begin an exciting career in the motor trade at a long-established, multi-franchise car dealership.

This role involves working with our four franchises to improve and co-ordinate customer retention. The successful candidate will gather information required to perform analytics and report back to their Line Manager. The role involves accurately logging findings into our CRM database and spreadsheets.

The role brings together a multitude of opportunities and marketing disciplines across the entire business. Therefore, the ability to work and interact with members of staff at various levels throughout all departments is a must. Strong organisational and communicative skills are also essential for this role.

Skills required:

• Knowledge of CRM systems
• Ability to work to deadlines
• Strong analytical skills
• Skilled communicator with excellent verbal and written skills
• Able to show effective organisation and planning skills
• Ability to self-motivate and prioritise own workload
• Enthusiastic and dedicated approach to work
• Hard working with the ability to work to targets

You do not need to have motor trade experience, but the role would suit someone with previous customer retention, database or sales experience.

Working hours for this role will be Monday to Friday 9.00-5.00pm. A competitive package is available to the right person.

Why Join Wessex Garages?

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.

Please note:

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

Reg Office: Pennywell Road, Bristol, Avon, BS5 0TT

Reg. Company Number: 2639755

VAT Reg. No. 567778570

Wessex Garages Holdings Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.Wessex Garages Holdings Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 535085. Permitted activities include acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

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