Retail & Visitor Experience Duty Manager

Healey's Cornish Cyder Farm; England; On-site; GBP 13,250; Full time

Benefits offered by this job

50% discount on products

Free festival tickets

£1 pint after shifts

Monthly breakfast club

Job summary

A family-run visitor attraction in the beautiful Cornish countryside is seeking a Retail & Visitor Experience Duty Manager to lead the team in delivering an exceptional customer experience. You will manage daily operations, mentor staff, and ensure compliance with health and safety regulations. The role offers competitive pay of £13.25 per hour and various employee perks including product discounts and free festival tickets. Join a passionate team dedicated to creating joy for visitors.

Qualifications

• Proven experience in shop/retail management in a busy environment.
• Experience of working in a food and drink company.
• Accurate completion of financial compliance documentation.

Responsibilities

• Manage daily operations ensuring high customer service standards.
• Lead tours and demonstrate effective upselling techniques.
• Organize staff breaks and ensure adequate staffing levels.

Skills

Team leadership

Customer service

Working with EPOS systems

Job description

Retail & Visitor Experience Duty Manager

Are you passionate about making people smile? Do you have what it takes to exceed the expectations of our visitors?

If so, you could be what we’re looking for down at Healeys Cyder Farm.

Set in the beautiful Cornish countryside (as well as 10 minutes from the beach!) Healeys Cyder Farm is a family-run, year-round, visitor attraction and home to our very own Rattler Cyder! With an impressive schedule of events, alongside multi-million-pound investment, there has never been a better time to join Healeys!

As Retail & Visitor Experience Duty Manager, your key role will be to deliver an exceptional brand experience across our retail and visitor experience departments. Leading the team daily to ensure high standards of presentation, service and upselling across our shop, site and tours. You will assist the Retail Operations Manager and act as an integral part of the management team to drive the efficiency and profitability.

Pay: £13.25 per hour

Duties & Responsibilities

• Act as a responsive and responsible duty manager within Retail and Visitor Experience, ensuring efficiency and excellence across daily operations, customer experience and team management.
• Aid the Retail management team in leading from the front, delivering engaging tours and demonstrating effective upselling techniques yourself – set a brilliant example.
• Opening and closing the farm in accordance with our security procedures and duty manager checklists.
• Ensuring each day runs smoothly by organising sensible break times for the team, checking future bookings/the weather and tweaking the rota accordingly to ensure we are appropriately staffed.
• Ensure a clean and tidy site at all times, with specific reference to Health & Safety.
• Mentor and train new and existing staff within their roles, helping them to deliver exceptional customer service.
• Ensure compliance with the law in relation to the sale of alcohol and our challenge 25 policy.
• Stocktaking and ordering for the shop, ensuring comprehensive stock levels are maintained with stock rotation. Keep all stock looking its best, topped up and dust free.
• Attending trade shows, external events and pop up sampling stations on behalf of Healeys, including set-up and close down, and at times loan working.
• Liaising with group bookings/coaches and private tours - organising the requirements and ensuring a great delivery on the day.
• Ensuring full compliance with Health & Safety, Fire and First aid procedures.
• To be open to completing tasks which may fall outside of your role or remit with a positive, sleeves rolled up mentality.
• Any other activity/tasks as and when requested by the Directors

Work Experience

• Proven experience in shop/retail management in a busy environment.
• Working with EPOS systems
• Accurate completion of financial compliance documentation and keeping records
• Experience of working in a food and drink company

Skills

• Excellent team leader with good delegation skills

Personal Qualities

• Passionate about the brand and products that we make on site
• Good sense of humour

Other than working with the best products, in a great atmosphere and environment we also offer:

• 50% discount on our products
• Free festival tickets
• Chill out after your shift with a £1 pint!
• Monthly breakfast club

Please send us your CV and look out for more information on our upcoming recruitment events!

We look forward to hearing from you!

Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application

Healeys is special, we are a family-run business with strong family values and a passion for making the best products and delivering an exceptional brand experience, we take pride in our customers who visit the farm and who taste our products. We nurture our in-house talent and seek to develop our employees to maximise their potential and have a fulfilling and varied working life at Healeys.