Sales Support Administrator

Healeys Cyder; Truro; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Subsidised private healthcare (Bupa)

50% product discount

50% discount on food & drink

Free entry to events

Free on-site parking

Monthly team breakfast

Job summary

Healeys Cornish Cyder Farm in Cornwall is seeking a Sales Support Administrator to join the busy Sales Team. The role focuses on providing exceptional administrative support for all office and external sales activities, ensuring high levels of customer service.

Hours are 30 per week (9am–3pm, Mon-Fri) with some flexibility, and the salary is £13.45 per hour. The successful candidate will have customer-facing experience and proficiency in Excel, Word and Office 365, plus a valid driving licence.

Qualifications

• Experience in a customer-facing role.
• Proficient in Microsoft Excel, Word and Office 365.
• A valid driver’s licence.
• Experience in a corporate environment or high growth business desirable.

Responsibilities

• Answer and deal with all incoming phone calls, resolving or directing where necessary within agreed timescales.
• Support with all customer enquiries, including bookings, orders and general farm enquiries, and resolve promptly.
• Ensure all incoming emails are answered / forwarded where appropriate for all customer facing inboxes and clearing within agreed timescales.
• Coordinate and process all outgoing post within agreed timescales.
• Responsible for our mail order function: updating the website, monitoring & processing orders and communicating with our delivery partner to ensure customer queries are resolved promptly.
• Support the sales team with taking, processing and invoicing external sales orders.
• Support our EDI’ing process to ensure invoices are input timely & accurately to ensure prompt payment.
• Ordering office stationery, supplies and sundries as needed.
• General administrative duties such as filing, scanning, photocopying, etc.
• Open to completing tasks outside the role with a positive approach.
• Any other activity requested by Directors.

Skills

Customer service

Problem solving

Communication

Organization

Attention to detail

Time management

Tools

Microsoft Excel

Microsoft Word

Office 365

Job description

Healeys Cornish Cyder Farm is a family-run, year round visitor attraction and home to the famous Rattler Cyder! Since the company was founded in 1980, Healeys has grown incredibly, with listings across big Supermarket chains such as Sainsbury’s, Tesco, Asda and Morrisons, in addition to our regional and national wholesale partners. With a multi-faceted production facility specialising in a range of products from ciders, wines, preserves and spirits, our business is thriving and has a very exciting future ahead.

A fantastic opportunity is available to join our busy Sales Team, to become part of an iconic Cornish business, and to make your mark as Sales Support Administrator.

In this role you will provide an exceptional level of administrative support to the business to include all office and external sales administration duties, helping to ensure Healeys continues to deliver first-rate levels of service for our customers & colleagues.

Hours: 30 hours (9am - 3pm Mon-Fri), flexibility available

Salary: £13.45 per hour

Duties & Responsibilities

• Answer and deal with all incoming phone calls, resolving or directing where necessary within agreed timescales.
• Supporting with all customer enquiries, including bookings, orders and general farm enquiries, and resolving promptly.
• Ensure all incoming emails are answered / forwarded where appropriate for all customer facing inboxes and clearing within agreed timescales.
• Coordinate and process all outgoing post within agreed timescales.
• Responsibility for our mail order function. Updating the website, monitoring & processing orders as well as communicating with our delivery partner regarding customer orders and enquiries to ensure that customer queries are resolved promptly.
• Supporting the sales team with taking, processing and invoicing external sales orders.
• Support our EDI’ing process to ensure invoices are input timely & accurately to ensure prompt payment.
• Ordering office stationery, supplies and sundries where necessary.
• Performance of general administrative duties, such as filing, scanning, photocopying etc.
• To be open to completing tasks which may fall outside of your role or remit with a positive, sleeves rolled up mentality
• Any other activity/tasks as and when requested by the Directors.

Experience

• Previous experience in a customer facing role.
• Proficient in Microsoft Excel, Word and Office 365.
• A valid driver’s licence.
• Experience in a corporate environment or high growth business (desirable)

Skills

• The ability to be proactive with strong customer service and problem-solving skills
• Exceptional verbal and written communication skills
• Confident in working with all levels of seniority
• Excellent interpersonal skills
• Attention to detail, ensuring a high standard of quality and accuracy in all tasks
• Good organisational and time management skills – able to manage several tasks simultaneously
• The ability to work under pressure and to tight deadlines

Joining the #RattlerCru is not just about us - We offer you the opportunity to develop and grow with the business with well-experienced mentors at hand to support you along the way, as well as offering:

• Subsidised private healthcare with Bupa
• 50% discount on products
• 50% discount on food & drink in the restaurant
• Free entry and 20% off food and drink for friends & family
• Free festival tickets
• Chill out after your shift with a £1 pint!
• Free on-site parking
• Monthly breakfast club with the team

Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application

Healeys is special, we are a family-run business with strong family values and a passion for making the best products and delivering an exceptional brand experience, we take pride in our customers who visit the farm and who taste our products. We nurture our in-house talent and seek to develop our employees to maximise their potential and have a fulfilling and varied working life at Healeys.