Retail Travel Advisor: Holidays & Cruises

Tui Blue; Ellesmere Port; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Pension scheme

Life assurance

Health and wellbeing program

Job summary

TUI in Cheshire Oaks is seeking a Travel Advisor to help customers choose and book holidays, cruises, UK breaks, and add-on products, delivering memorable experiences that make us the best-loved holiday company. You’ll be part of a supportive team, helping clients with expert guidance and personalised recommendations.

You’ll work varied shifts including weekends, bank holidays, and evenings in busy stores, with training on systems to boost knowledge and confidence.

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• Strong dedication to achieve goals and sales targets.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Able to embrace change and adapt to new ways of working.
• A team player who collaborates with customers and colleagues.

Responsibilities

• Use your passion to inspire customers and colleagues whilst enjoying a great amount of fun.
• Drive to exceed sales objectives within a retail setting, including holidays, cruises and UK breaks.
• Embrace change and rise to the challenges of a customer-facing role both face to face and virtually.
• Investigate and resolve questions or complaints when things don’t go to plan.
• Receive training on a variety of systems to enhance knowledge and bring holidays to life for customers.

Skills

Customer service

Sales targets

Multitasking

Adaptability

Team player

Communication

Job description

TUI in Cheshire Oaks is seeking a Travel Advisor to help customers choose and book holidays, cruises, UK breaks, and add-on products, delivering memorable experiences that make us the best-loved holiday company. You’ll be part of a supportive team, helping clients with expert guidance and personalised recommendations.

You’ll work varied shifts including weekends, bank holidays, and evenings in busy stores, with training on systems to boost knowledge and confidence.