Retail Travel Advisor

TUI AG; Little Stanney; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits and discounts

Pension scheme and life assurance

Health and wellbeing support

Job summary

TUI is hiring a Travel Advisor for our Cheshire Oaks store. You will help customers choose holidays, cruises, and UK breaks, and you’ll share product knowledge to match their preferences.

You’ll work a varied shift pattern, including weekends, bank holidays, and some evenings at busy times. You’ll be supported to become a destination expert, delivering memorable holiday experiences and inspiring confidence in every customer interaction.

Qualifications

• Customer-focused approach to helping customers
• Ability to work towards sales targets
• Excellent communication and interpersonal skills

Responsibilities

• Inspire customers and colleagues and create enjoyable shopping experiences
• Aim to exceed sales objectives in Retail
• Engage with customers face-to-face and virtually
• Investigate and resolve questions or complaints promptly

Skills

Customer service

Sales skills

Communication

Team player

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Cheshire Oaks store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour


• Be rewarded for exceeding your targets with our commission scheme


• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off


• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career


• Investment in your development and career progression


• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun


• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'


• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually


• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint