Retail Travel Advisor

TUI Group; Braehead; Presencial; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission scheme

Holiday benefits

Health and wellbeing

Development opportunities

Pension scheme

Descripción de la vacante

TUI Group is seeking a Travel Advisor for our Braehead store. You will help customers choose holidays, cruises, UK breaks and related products, creating memorable experiences and driving sales. The role involves a varied shift pattern including weekends and bank holidays, with training on multiple systems to support great customer service.

You’ll work to smash targets with a commission scheme and enjoy holiday benefits, health and wellbeing support, pension, and opportunities for development.

Formación

• Experience in a customer-facing role is desirable.
• Target-driven with ability to exceed sales objectives.
• Comfort with handling enquiries and resolving issues.
• Training on multiple systems will be provided.

Responsabilidades

• Inspire customers and colleagues while delivering great service.
• Aim to exceed sales targets and contribute to store performance.
• Adapt to change and handle customer interactions in person and virtually.
• Investigate and resolve questions or complaints with confidence.
• Receive training on systems to enhance product knowledge and customer experience.

Conocimientos

Sales

Customer service

Communication

Herramientas

POS systems

Descripción del empleo

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Braeheadstore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.