Retail Travel Advisor

Tui Blue; St. Austell; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Staff discounts

Health & wellbeing

Career progression

Pension & life assurance

Job summary

TUI in St Austell is looking for a Travel Advisor to help customers choose and book holidays, cruises, and UK breaks. You’ll be supported to become a destination expert and to sell a range of products in a friendly, inclusive store environment.

You’ll work a varied shift pattern, including weekends and bank holidays, with training on new systems to bring memorable holidays to life for customers.

Qualifications

• Customer-focused hospitality mindset
• Confident in achieving sales targets
• Excellent communication and problem-solving

Responsibilities

• Inspire customers and colleagues to create memorable holidays
• Aim to exceed sales targets in a busy retail setting
• Assist customers face to face and virtually with enthusiasm
• Investigate and resolve questions or complaints confidently
• Learn and use multiple systems to enhance knowledge of holidays

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our St Austell store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.