Retail Travel Advisor

Tui Blue; Rochdale; Presencial; GBP 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission scheme

Holiday benefits

Health & wellbeing

Career progression

Pension & life assurance

Descripción de la vacante

TUI in Rochdale is hiring a Travel Advisor to inspire customers and sell holidays, cruises, UK breaks and related products in-store.

You will deliver exceptional service through face-to-face and virtual interactions, working varied shifts including weekends and bank holidays, as part of a diverse team. This role offers development opportunities and a competitive package.

Formación

• Excellent customer service skills with a genuine passion to go above and beyond.
• Strong dedication to achieve goals and sales targets.
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with our customers and colleagues.
• An organised individual who takes pride in their work and communicates effectively.
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsabilidades

• Inspire customers and colleagues while delivering a great amount of fun.
• Strive to exceed sales objectives; in retail we call it smashing targets.
• Engage with customers face to face and virtually and adapt to changes.
• Investigate and resolve questions or complaints as needed.
• Receive training on systems to enhance knowledge and bring holidays to life for customers.

Conocimientos

Customer service

Sales targets

Multi-tasking

Adaptability

Teamwork

Effective communication

Descripción del empleo

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Rochdale store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.