Retail Therapist

Elemis; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

27 days leave

Parental leave

Pension

Job summary

ELEMIS is seeking a Retail Therapist in the United Kingdom to deliver luxurious, results-driven treatments and personalised consultations. You’ll use skincare expertise to tailor plans and recommend products, turning first visits into lasting relationships with our premium clients.

Join a renowned luxury skincare brand focused on exceptional service, sustainability, and commercial success, with opportunities to grow within the team.

Qualifications

• Beauty Therapy qualification (Level 2+ preferred).
• Experience in luxury retail, spa or beauty environments.
• Confidence in consultations and consultative selling.
• Ability to build client relationships and drive repeat business.
• Positive, collaborative approach and inclusion.

Responsibilities

• Deliver luxurious, results-driven treatments and consultations.
• Use skincare expertise to develop tailored treatment plans and routines.
• Build lasting client relationships and drive repeat bookings.

Skills

Beauty therapy

Luxury retail

Consultations

Sales focus

Education

Beauty Therapy qualification

Job description

Description

Retail Therapist | ELEMIS Transform skin. Create experiences. Inspire loyalty. Discover ELEMIS At ELEMIS, beauty is more than skin deep. It’s about the power of touch, the confidence that comes from healthy-looking skin and the connections that turn a great experience into a lasting relationship. Founded in 1989, ELEMIS is a global British luxury skincare brand and proud B Corp, combining nature’s finest ingredients with pioneering skincare science to deliver award-winning products and exceptional treatments. Our people bring this experience to life. As we continue to grow across the UK, US and international markets, we’re looking for passionate individuals who want to make a difference, grow their expertise and be part of something special. As a Retail Therapist, you’ll do more than deliver treatments. You’ll transform the way clients experience skincare. Combining expert touch, advanced skincare technology and a natural flair for connecting with people, you’ll create personalised, results-driven experiences that leave clients feeling confident, cared for and inspired. From expert consultations and indulgent treatments to tailored product recommendations, you’ll guide clients on their skincare journey, build lasting relationships and turn first visits into loyal ELEMIS fans. With a passion for exceptional service and commercial success, you’ll play a key role in growing your client base, driving retail performance and bringing the ELEMIS experience to life.

What You Will Do

What you’ll bring to lifeCreate exceptional experiences

• Deliver luxurious, results-driven treatments and personalised consultations that exceed expectations.
• Use HD skin scans and your skincare expertise to develop tailored treatment plans and at-home routines.
• Make every client feel special through thoughtful recommendations, expert aftercare and genuine connection.

Turn expertise into results

• Connect clients with the products and treatments best suited to their needs.
• Build a loyal client base, encourage repeat bookings and inspire long-term skincare journeys.
• Take ownership of your KPIs, driving sales, client retention and repeat business.

Bring the ELEMIS difference

• Champion your knowledge of ELEMIS products, ingredients, treatments and innovations.
• Create a premium in-store experience through exceptional service, presentation and treatment standards.
• Support events, promotions and team initiatives that attract clients and drive growth.
• Embrace sustainable practices and contribute to a positive, collaborative team environment.

Who You Are

Is this you?

You’re passionate about skincare, love connecting with people and take pride in helping clients look and feel their best. You combine treatment expertise with commercial confidence and thrive on creating experiences people want to come back for.

You’ll ideally bring:

• A Beauty Therapy qualification (Level 2 or equivalent preferred).
• Experience in luxury retail, spa, beauty or treatment-led environments.
• Confidence in consultations, personalised recommendations and consultative selling.
• A talent for building client relationships and driving repeat business.
• A results-driven mindset, a willingness to learn and a genuine passion for skincare.
• A positive, collaborative approach that celebrates individuality and inclusion.

Benefits

Your future with ELEMIS

We want you to thrive, grow and feel recognised for the difference you make. Enjoy a range of benefits, including:

• Generous discounts on ELEMIS products and spa treatments, plus L’OCCITANE Group brands.
• 27 days’ annual leave, plus your birthday off.
• Enhanced parental leave, income protection and life assurance.
• Company pension and Employee Assistance Programme.
• Cycle to Work Scheme, Season Ticket Loan and service awards.

Grow your expertise and shape your future:

• Structured product and leadership training.
• Ongoing learning and career progression opportunities.
• The chance to make a visible impact on client loyalty, sales and brand growth.

Together, we belong At ELEMIS, our people make us who we are. Justice, Equity, Diversity and Inclusion are central to our People Strategy, and we’re committed to creating a workplace where everyone feels valued, respected and empowered to thrive. Through inclusive recruitment, fair progression opportunities, inclusive leadership and open dialogue, we work to build a culture where everyone can be themselves, share ideas and reach their potential. Bring your talent. Share your passion. Make your mark.

Together, we belong.

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.