Skincare Specialist

ELEMIS; Reading; On-site; GBP 15,000 - 20,000; Part time

Benefits offered by this job

Generous Staff Discount

Healthcare Cash Plan

Employee Assistance Programme

Bonus/Commission Scheme

Job summary

A renowned skincare brand is seeking a dedicated Skincare Specialist to join its team in John Lewis, Reading. The role requires driving sales of Elemis products and providing exceptional customer service. Ideal candidates will possess a NVQ level 3 in Beauty Therapy and have strong sales skills. The position is part-time with various perks including discounts on products and healthcare plans.

Qualifications

• Experience in a retail or store role within the beauty industry.
• Proven sales record and practical experience in conducting treatments.
• Good level of UK/European education or equivalent.

Responsibilities

• Drive sales and meet personal and counter targets.
• Educate clients about the Elemis product and treatment range.
• Maintain exceptional cleanliness and presentation standards.

Skills

Sales driving skills

Customer service excellence

Beauty therapy knowledge

Education

Beauty Therapy qualification to NVQ level 3

CIDESCO certificate

Job description

Overview

Join to apply for the Skincare Specialist role at ELEMIS.

Department: Retail

Location: John Lewis, Reading

Description: As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent

Weekly Hours: 18.75 hours across 3 days - flexibility required

What Will You Do?

Sales

• To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• To raise awareness of the Elemis brand and educate clients in the product and treatment range.
• To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• To assist the Account Management Team in accurately recording sales figures and stock levels.

Customer Service

• To carry out treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings (therapists only).
• Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
• To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

The Perfect Candidate

• Beauty Therapy qualification to NVQ level 3 minimum (or equivalent)
• CIDESCO certificate highly desirable
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail/store role and industry
• Proven sales record
• Practical work experience in conducting treatments
• Previous experience working with a professional brand

What We Offer You

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

Seniorities

• Executive

Employment Type

• Part-time

Job Function

• Other
• Cosmetics