Retail Tech Relationship Lead

Northern Trains Limited; York and North Yorkshire; Hybride; GBP 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Free travel

Pension scheme

Family benefits

Cycle to work

Discounts

Employee assistance programme

Training and career development

Recognition programs

Résumé du poste

Northern Trains Limited is seeking a Retail Technology Relationship Manager in York. This hybrid role focuses on providing technical leadership across our ticketing, retailing and PAYG systems, shaping innovative ticketing solutions and ensuring system reliability and compliance to enhance the customer journey.

You will need experience in retail systems management and a degree or equivalent experience. Rail ticketing or PAYG systems experience is advantageous.

Qualifications

• Experience in retail systems management, ideally within rail, aviation, hospitality or a similar industry.
• Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities.

Responsabilités

• Provide technical expertise across retailing, ticketing and PAYG systems.
• Lead technical assurance, testing and implementation of new systems and enhancements.
• Work with suppliers, industry partners and internal teams to deliver effective solutions.
• Ensure systems remain reliable, interoperable and operationally ready.
• Identify opportunities for continuous improvement, protecting revenue and enhancing the customer experience.

Connaissances

Retail systems management

Stakeholder management

Analytical skills

Communication skills

Problem solving

Formation

Degree or equivalent experience

Description du poste

Northern Trains Limited is seeking a Retail Technology Relationship Manager in York. This hybrid role focuses on providing technical leadership across our ticketing, retailing and PAYG systems, shaping innovative ticketing solutions and ensuring system reliability and compliance to enhance the customer journey.

You will need experience in retail systems management and a degree or equivalent experience. Rail ticketing or PAYG systems experience is advantageous.