Rail Partnerships & Stakeholder Manager

Rail Delivery Group; Greater London; On-site; GBP 43,000 - 57,000; Full time

Job summary

Rail Delivery Group is seeking a Business Relationship Manager in Greater London to partner with Train Operating Companies, Rail Suppliers and Rail Organisations. The role focuses on building trusted relationships, identifying innovative opportunities, and driving efficiencies for TOCs and the wider rail industry.

You will engage across DTS and RDG activities, manage key delivery partners, and help shape the strategic roadmap for digital ticketing solutions in a collaborative, cross-functional

Qualifications

• Strong stakeholder management and the ability to challenge appropriately.

Responsibilities

• Develop trust relationships with the Train Operating Companies (TOCs) and proactively address concerns across the various companies, through consistent engagement.
• Develop trust relationships with the Rail Suppliers, to ensure supplier needs are understood, prioritised and met, through consistent engagement.
• Develop trust relationships with other Rail Organisations, to ensure their needs are understood, prioritised and met, through consistent engagement.
• Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships with existing TOCs by identifying new innovative opportunities and solutions for the TOCs, driving through Rail Supplier efficiencies, and align with other Rail Organisations to meet TOC objectives.
• Collaborate with TOCs to do early solution design, high level feasibility planning
• Collaborate with other Rail Organisations to identify points of alignment to the benefit of the TOCs and the wider Rail industry
• Collaborate with the Rail Suppliers to the benefit of the TOCs and the wider Rail industry Strong stakeholder management and the ability to challenge appropriately
• Co-ordinate with DTS and wider RDG strategic planning, design authority to ensure proposals are in line with wider DTS and RDG activities.
• Oversight of Budgets and commercial relationships with key delivery partners
• Support the management of service contracts with key delivery partners
• The Business Relationship manager will support the strategic relationship with the TOCs, being a key point of contact, to be able to understand their goals, challenges, to be able to drive success, through technology or services.
• The Business Relationship manager will support the strategic relationship with the Rail Suppliers, being a key point of contact.
• The Business Relationship manager will support the strategic relationship with the Rail Organisations, being a key point of contact
• They will operate across both operations (problem solving, acting as a trusted point of contact for TOCs, resolving internal DTS issues blocking resolution of incidents or delivery of change requests).
• Additionally, they will support strategic engagement between RDG, DTS, the TOCs, Rail Suppliers, and other Rail Organisations. This will involve early stage solution design and feasibility, industry wide knowledge and strategic roadmap for Digital ticketing solutions.
• They will have strong stakeholder management, Transportation Digital Ticketing (preferably trains) and associated technical understanding is very desirable.

Skills

Stakeholder management

Job description

Rail Delivery Group is seeking a Business Relationship Manager in Greater London to partner with Train Operating Companies, Rail Suppliers and Rail Organisations. The role focuses on building trusted relationships, identifying innovative opportunities, and driving efficiencies for TOCs and the wider rail industry.

You will engage across DTS and RDG activities, manage key delivery partners, and help shape the strategic roadmap for digital ticketing solutions in a collaborative, cross-functional