Operations Team Leader

LEGO Discovery Centre; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Job summary

LEGOLAND Discovery Centre Birmingham is looking for a Guest Experience Team Leader to ensure every guest has an unforgettable experience while keeping our attractions running smoothly.

You will lead from the front, welcome guests, manage queues, coordinate school visits, run seasonal events and oversee admissions and guest experience teams. You’ll also support the Operations Manager with the daily running of the department, mentoring team members and handling operational challenges.

Qualifications

• Previous team leader or supervisory experience (preferably in operations or visitor attractions).
• Strong communication and problem-solving skills.
• Ability to motivate a team and create a positive, guest-focused environment.
• Confidence in handling day-to-day challenges and ensuring a smooth operation.

Responsibilities

• Lead front-line operations including ride and 4D cinema experiences.
• Support the Operations Manager with team coordination and guest flow.
• Handle guest queries, resolve issues and ensure exceptional service.
• Coach and mentor staff to improve performance and guest satisfaction.
• Assist with events, school group management and overall attraction performance.

Skills

Team leadership

Communication

Problem-solving

Motivating staff

Operations

Job description

What you'll bring to the team

LEGOLAND Discovery Centre Birmingham are looking for a Guest Experience Team Leader to ensure every guest has an unforgettable experience while keeping our attractions running smoothly.

In this role, you'll be leading from the front, welcoming guests, managing queues, coordinating school visits, running seasonal events and overseeing admissions and guest experience teams. You’ll also support the Operations Manager with the daily running of the department, mentoring team members and handling operational challenges.

What you’ll be doing

• Leading by example on the front line, including ride operations, 4D cinema, play areas and character experiences.
• Supporting the Operations Manager with team coordination, safety procedures and guest flow management.
• Handling guest queries, solving problems and ensuring exceptional service.
• Coaching and mentoring team members to drive performance and guest satisfaction.
• Assisting with events, school group management and ensuring all areas of the attraction are operating at their best.

This is a full-time permanent role, working any five days from seven, including weekends and bank holidays.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO fans of all ages, all around the world. Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

• Previous team leader or supervisory experience (preferably in operations or visitor attractions)
• Strong communication and problem-solving skills
• Ability to motivate a team and create a positive, guest-focused environment
• Confidence in handling day-to-day challenges and ensuring a smooth operation

Benefits

• Workplace- Children are our role models.
• Their curiosity, creativity and imagination inspire everything we do.
• We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
• The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
• The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe.
• Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
• Thank you for sharing our global commitment to Children's Rights.
• Just imagine building your dream career.
• Then make it real.
• Join the LEGO team today.

Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Posted Salary Range

GBP £26,252.00/Yr.