Retail Team Leader Thanet Superstore

Cancer Research UK; Thanet District; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Retirement plan

Generous leave allowance

Discounts on travel & tech

Gym membership

Wellbeing support

Job summary

Cancer Research UK is seeking a Superstore Team Leader (homeware) at our Thanet Superstore. You will manage the commercial running of the homeware department and lead a diverse team to deliver sales and fundraising targets while delivering excellent customer service.

This permanent, part-time role (30 hours/week) offers £13.19 per hour plus benefits and requires flexibility, strong communication, and the ability to adapt in a fast-paced retail environment. DBS check will be required.

Qualifications

• Experience supervising and inspiring a diverse team.
• Comfort working in a vibrant, fast-paced customer facing environment.
• Ability to create relationships and communicate well.
• Good commercial awareness.
• Adaptability to changing situations.
• Creativity and initiative to guide a team.
• Flexibility to cover store rota needs.

Responsibilities

• Take responsibility for the commercial running of the homeware department.
• Oversee display, merchandising, stock handling, and store standards.
• Collaborate with the superstore management to meet targets for donated stock and sales.
• Lead by example and provide excellent customer and supporter service.
• Assist with organising fundraising events and team training as needed.
• Supervise colleagues and volunteers; participate in keyholder duties when required.
• Handle routine manual tasks as part of day-to-day duties.

Skills

Team supervision

Customer service

Communication

Commercial awareness

Creativity

Adaptability

Leadership

Job description

Superstore Team Leader (homeware)

£13.19 per hour plus benefits

Reports to: Superstore manager

Department: Trading

Contract: Permanent

Hours: Part time 30 hours per week

Location: Thanet Superstore

Closing date: Sunday 18th October 2026 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

(This role is internally known as Supervisor)

At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone determined, someone like you. We’re looking for an inspiring superstore supervisor to join Cancer Research UK’s trading team in our homeware department. You’ll be acting as an ambassador for Cancer Research UK, supporting the superstore management team to maximise on sales and fundraising targets.

Your superstore will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Taking responsibility for the commercial running of the homeware department.
• This includes display and merchandising, stock management and generation, maintaining shop standards, store layout, sales and income.
• Working alongside the superstore management team to meet agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell through and stock processing.
• Leading by example and providing excellent customer and supporter service.
• Supporting the organisation and delivery of creative fundraising events for your store.
• Deputising for the superstore management team by assuming additional responsibilities including supervision of colleagues and volunteers, assisting with team training and undertaking keyholder responsibilities when required.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of supervising and inspiring a diverse team of people.
• Comfort working in a vibrant and fast-paced customer facing environment.
• The ability to create relationships and communicate well.
• Commercial awareness.
• Adaptability to changing situations.
• Creativity and an ability to use your initiative and provide direction to a team.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

Eligibility & Compliance

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 020 3469 8400 as soon as possible.

About Cancer Research UK

We’re the world’s leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on people’s day-to-day lives through our research, influence and information. We are beating cancer – step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments. Find a purposeful career that will empower you to grow and collaborate with like-minded experts.

For more information on this career opportunity please visit our website or contact us at [e-mail].