Retail Team Leader – Oxford Street Store

Ann Summers Ltd; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

50% staff discount

Birthday off

Job summary

Ann Summers Ltd on Oxford Street is seeking a Retail Team Leader ready to lead from the front and energise the shop floor with confidence and customer focus.

You’ll motivate and coach your team, drive high standards in sales and service, and carry keyholder duties while delivering the brand experience that makes Ann Summers a market leader. This permanent, full-time role offers £14.25 per hour plus fantastic benefits including a 50% staff discount and a birthday day off.

Qualifications

• Experience supervising teams in retail, hospitality or leisure.
• Confident, people‑focused and enthusiastic.
• Passionate about delivering exceptional customer experiences.
• Commercially aware and results driven.
• Leads by example with a positive, hands‑on approach.
• Clear communicator who enjoys coaching others.
• Thrives in fast‑paced, inclusive environments.
• Feel connected to the brand and our values.

Responsibilities

• Support and motivate the team to deliver a high-energy, confidence-boosting customer experience
• Lead by example on the shop floor, driving sales and service standards
• Support KPI delivery and store performance
• Carry out keyholder responsibilities, including opening and closing
• Coach and develop team members to build confidence and capability
• Maintain strong visual and operational standards
• Foster an inclusive, fun and empowering culture
• Champion the brand and its values every day

Skills

Team leadership

Coaching

Customer service

Communication

Job description

Ann Summers Ltd on Oxford Street is seeking a Retail Team Leader ready to lead from the front and energise the shop floor with confidence and customer focus.

You’ll motivate and coach your team, drive high standards in sales and service, and carry keyholder duties while delivering the brand experience that makes Ann Summers a market leader. This permanent, full-time role offers £14.25 per hour plus fantastic benefits including a 50% staff discount and a birthday day off.