Team Leader

Ann Summers Ltd; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

50% staff discount

Birthday off

Job summary

Ann Summers Ltd on Oxford Street is seeking a Retail Team Leader ready to lead from the front and energise the shop floor with confidence and customer focus.

You’ll motivate and coach your team, drive high standards in sales and service, and carry keyholder duties while delivering the brand experience that makes Ann Summers a market leader. This permanent, full-time role offers £14.25 per hour plus fantastic benefits including a 50% staff discount and a birthday day off.

Qualifications

• Experience supervising teams in retail, hospitality or leisure.
• Confident, people‑focused and enthusiastic.
• Passionate about delivering exceptional customer experiences.
• Commercially aware and results driven.
• Leads by example with a positive, hands‑on approach.
• Clear communicator who enjoys coaching others.
• Thrives in fast‑paced, inclusive environments.
• Feel connected to the brand and our values.

Responsibilities

• Support and motivate the team to deliver a high-energy, confidence-boosting customer experience
• Lead by example on the shop floor, driving sales and service standards
• Support KPI delivery and store performance
• Carry out keyholder responsibilities, including opening and closing
• Coach and develop team members to build confidence and capability
• Maintain strong visual and operational standards
• Foster an inclusive, fun and empowering culture
• Champion the brand and its values every day

Skills

Team leadership

Coaching

Customer service

Communication

Job description

Team Leader – Oxford Street

Permanent | Full Time

£14.25p.h+ fantastic benefits, including 50% staff discount and a day off to celebrate your birthday!

Lead from the front. Support your team. Deliver confidence every day.

We’re looking for a Retail Team Leader who brings energy, passion and strong leadership at shop floor level. Someone who loves supporting others, creating an empowering customer experience and driving results alongside their management team.

This is your opportunity to make your mark in a key leadership role in our Oxford Streetstore - where you’ll inspire your team, champion our brand and make a real impact every day.

As our Team Leader you will…

• Support and motivate the team to deliver a high‑energy, confidence‑boosting customer experience
• Lead by example on the shop floor, driving sales and service standards
• Support KPI delivery and store performance
• Carry out keyholder responsibilities, including opening and closing
• Coach and develop team members to build confidence and capability
• Maintain strong visual and operational standards
• Foster an inclusive, fun and empowering culture
• Champion the brand and its values every day

You’ll be great if you…

• Experience supervising teams in retail, hospitality or leisure
• Confident, people‑focused and enthusiastic
• Passionate about delivering exceptional customer experiences
• Commercially aware and results driven
• Leads by example with a positive, hands‑on approach
• Clear communicator who enjoys coaching others
• Thrives in fast‑paced, inclusive environments
• Feel connected to the brand and our values

A bit about Ann Summers…

For over 50 years, we've put our customers first. Growing from a single store into one of the UK's best-loved brands, we offer everything from lingerie and nightwear to sex toys and bondage. We've never been afraid to break taboos and start honest conversations.

A unique retail brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets a kick out of MAKING IT HAPPEN and is ALWAYS INCLUSIVE.

That same energy runs through how we work. We're bold, empowering and genuinely proud of our people. We're committed to delivering a Gold Standard Customer Experience, creating stores where customers feel welcomed, inspired and confident. Our leaders play a vital role in bringing this experience to life every single day.

Our talented people are at the heart of everything we do. They're the reason our stores succeed and why Ann Summers continues to be a brand that stands out from the crowd.

What we bring to the party…

As an Ann Summers Store Manager, you will enjoy a competitive salary, brilliant development opportunities, recieve genuine recognition, and a generous range of perks, including:

• £14.25p.h salary, plus incentives and recognition for your achievements
• 29 days’ holiday (including bank holiday allowance) + an extra day for every year of service (up to a limit)
• Your Birthday Off
• 50% staff discount from day one and access to sample sales
• Workplace Pension & Life Assurance
• Access to THRIVE, our award‑winning learning platform
• A structured path into DeputyManagement with our STEP UP programme
• Colleague engagement initiatives
• Reward Gateway savings and discounts
• Employee Support Programme via Retail Trust
• Season ticket loan scheme

We’re proud to champion diversity, equality and the confidence to be your authentic self. Be part of a brand that inspires people to feel great about who they are.

The Candidate Journey

Real people. Real connections. That’s how we hire.

All successful candidates will be contacted for an initial telephone chat to discuss the role and your experience. Should you be successful, you will then be invited for an in-person interactive assessment based interview.

We use AI as a support tool only. Your application is always reviewed by our Talent Team and Hiring Managers. Feel free to use AI for prep or research but your application should reflect your authentic experience, voice and story. Stand out by being yourself!

We regret that due to high volumes we are unable to acknowledge every application.

Applicants must have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.

Ann Summers complies with GDPR. Your details will be kept on file for twelve months unless stated otherwise.

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