Retail Team Leader — Motivate, Mentor & Hit Targets

Animal; Coity; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Monthly bonus

50% staff discount

28 days leave

Assistance programme

Pension scheme

Referral incentive

Job summary

Mountain Warehouse in Bridgend is seeking a confident Team Leader to guide and motivate our retail team. You will drive exceptional customer service, oversee stock presentation, and manage day-to-day operations while covering day, evening and weekend shifts.

This part-time role offers a competitive hourly rate of £13.32 and a supportive environment where coaching, merchandise development, and frontline leadership help shape a welcoming store experience for every customer.

Qualifications

• Experience in delivering customer service excellence.
• Leadership and team development abilities.
• Knowledge of stock presentation and visual merchandising is beneficial.
• Ability to cover day/evening/weekend shifts.

Responsibilities

• Foster a collaborative team environment.
• Coach, train and mentor your team.
• Maintain shop floor standards and stock presentation.
• Oversee opening and closing duties.
• Lead visual merchandising to create inviting space.
• Prioritise health & safety.
• Motivate team to meet sales targets and KPIs.
• Resolve customer concerns promptly.
• Represent the Mountain Warehouse brand.
• Build connections within the local community.

Skills

Customer service

Leadership

Retail experience

Communication

Visual merchandising

Health & Safety

Job description

Mountain Warehouse in Bridgend is seeking a confident Team Leader to guide and motivate our retail team. You will drive exceptional customer service, oversee stock presentation, and manage day-to-day operations while covering day, evening and weekend shifts.

This part-time role offers a competitive hourly rate of £13.32 and a supportive environment where coaching, merchandise development, and frontline leadership help shape a welcoming store experience for every customer.