Retail Team Leader - Inspire Teams, Elevate Service

Animal; Reigate and Banstead; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Bonus scheme

Colleague discount

Paid leave 28 days

Pension plan

Assistance program

Referral rewards

Job summary

Mountain Warehouse is seeking a confident Team Leader in Reigate to guide our retail team and drive exceptional customer service. You’ll motivate colleagues, coach and develop talent, and ensure products are displayed to the highest standard while upholding store operations.

You’ll lead by example, communicating clearly, prioritising health and safety, and striving to beat sales targets while creating a welcoming shopping experience for every customer in a fast-paced environment.

Qualifications

• Experience leading retail teams and delivering excellent customer service.
• Skilled in coaching and developing others to achieve targets.
• Proficient in visual merchandising and stock presentation.

Responsibilities

• Foster a collaborative team environment and coach colleagues to achieve goals.
• Oversee daily store operations including opening and closing duties.
• Lead engaging visual merchandising to create an inviting space.
• Drive sales performance and KPIs through coaching and development.
• Deliver exceptional customer service and resolve issues professionally.

Skills

Leadership

Team motivation

Coaching & training

Communication

Customer service

Visual merchandising

Operations management

Problem-solving

Health & safety

Job description

Mountain Warehouse is seeking a confident Team Leader in Reigate to guide our retail team and drive exceptional customer service. You’ll motivate colleagues, coach and develop talent, and ensure products are displayed to the highest standard while upholding store operations.

You’ll lead by example, communicating clearly, prioritising health and safety, and striving to beat sales targets while creating a welcoming shopping experience for every customer in a fast-paced environment.