Retail Team Leader: Elevate Service & Merch

Mountain Warehouse; Fort William; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Uniform allowance twice a year

28 days annual leave

Employee Assistance Programme

Colleague Referral Incentive

Auto-enrolment Pension

Length of service awards

Job summary

Mountain Warehouse in Fort William is seeking a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming shopping experience. You will lead operations, coaching staff and driving visual merchandising to keep the store inviting for customers.

The role emphasises exceptional customer service, staff development and strong communication. A proactive, reliable leader will thrive in this environment, with opportunities for growth and rewards.

Qualifications

• Previous leadership experience in retail.
• Strong customer service focus.
• Experience in visual merchandising and store presentation.

Responsibilities

• Foster a collaborative and supportive team environment.
• Drive growth by coaching, training and mentoring your team.
• Maintain clear, open communication with the team.
• Keep the team up-to-date with product knowledge.

Skills

Customer service

Team leadership

Visual merchandising

Store operations

Job description

Mountain Warehouse in Fort William is seeking a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming shopping experience. You will lead operations, coaching staff and driving visual merchandising to keep the store inviting for customers.

The role emphasises exceptional customer service, staff development and strong communication. A proactive, reliable leader will thrive in this environment, with opportunities for growth and rewards.