UK Retail Team Leader — Lead, Inspire & Elevate Sales

Mountain Warehouse; Chipping Norton; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Uniform allowance

28 days annual leave

Employee assistance program

Hardship scheme

Referral incentive

Pension scheme

Job summary

Mountain Warehouse in Chipping Norton is seeking a confident Team Leader to guide our retail team, deliver exceptional customer service, and drive store performance.

You will lead by example on stock presentation, visual merchandising, opening and closing duties, and daily operations, while coaching colleagues to meet targets and maintain a welcoming, high-energy shopping environment. This role includes a monthly bonus scheme and benefits.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident motivator with ability to inspire others.
• Experience in all areas of retail including stock control.

Responsibilities

• Foster a collaborative, goal-focused team environment.
• Coach, train, and mentor staff for growth.
• Maintain clear, open communication with the team.
• Ensure up-to-date product knowledge for customers.
• Uphold shop floor standards and stock presentation.
• Oversee opening and closing duties.
• Lead visual merchandising to create a welcoming space.
• Prioritise Health & Safety for staff and customers.
• Motivate the team to meet or exceed targets.
• Represent Mountain Warehouse with enthusiasm and professionalism.
• Build connections within the local community.

Skills

Leadership

Team Development

Coaching

Customer Service

Visual Merchandising

Stock Control

Communication

Store Operations

Health & Safety

Job description

Mountain Warehouse in Chipping Norton is seeking a confident Team Leader to guide our retail team, deliver exceptional customer service, and drive store performance.

You will lead by example on stock presentation, visual merchandising, opening and closing duties, and daily operations, while coaching colleagues to meet targets and maintain a welcoming, high-energy shopping environment. This role includes a monthly bonus scheme and benefits.