Retail Team Leader: Inspire Growth & Customer Experience

Mountain Warehouse; Llanelli; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Job summary

Mountain Warehouse in Llanelli is seeking a confident, results-driven leader to inspire and develop a retail team. You will drive exceptional customer service, oversee daily store operations, and deliver engaging visual merchandising to create a welcoming shopping environment.

You will coach staff to meet KPIs, manage stock and safety, and represent the brand with enthusiasm in the local community. This role rewards performance with a monthly bonus and strong colleague benefits.

Qualifications

• Passion for delivering outstanding customer service.
• Confident and reliable motivator who inspires others.
• Experience across retail operations including stock control and visual merchandising.

Responsibilities

• Foster a collaborative and supportive team environment and unite colleagues around goals.
• Drive growth by coaching, training, and mentoring your team; maintain open communication.
• Lead engaging visual merchandising and uphold store standards, stock presentation, and organisation.
• Oversee daily store operations including opening/closing duties and health & safety.

Skills

Leadership

Team development

Visual merchandising

Customer service

Stock control

Job description

Mountain Warehouse in Llanelli is seeking a confident, results-driven leader to inspire and develop a retail team. You will drive exceptional customer service, oversee daily store operations, and deliver engaging visual merchandising to create a welcoming shopping environment.

You will coach staff to meet KPIs, manage stock and safety, and represent the brand with enthusiasm in the local community. This role rewards performance with a monthly bonus and strong colleague benefits.