Retail Team Leader: Inspire Teams & Elevate Customer Experience

Mountain Warehouse; Cardigan; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

Uniform allowance

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Cardigan is seeking a confident leader to drive customer service, visual merchandising and store operations. You will lead a fast-paced retail team, coach colleagues, manage stock and ensure high standards of shop floor presentation and safety.

Join a team focused on delivering exceptional service, achieving KPIs, and building a welcoming local store experience for customers and the community.

Qualifications

• Experience leading teams in retail or customer-focused environments.
• Ability to coach and develop staff to hit targets.
• Strong communicator with the ability to motivate and train colleagues.

Responsibilities

• Foster a collaborative team environment and unite colleagues around goals.
• Coach, train and mentor your team to drive growth and performance.
• Maintain open communication to keep the team informed and engaged.
• Ensure staff have up-to-date product knowledge to meet customer needs.

Skills

Team leadership

Coaching

Communication

Customer service

Job description

Mountain Warehouse in Cardigan is seeking a confident leader to drive customer service, visual merchandising and store operations. You will lead a fast-paced retail team, coach colleagues, manage stock and ensure high standards of shop floor presentation and safety.

Join a team focused on delivering exceptional service, achieving KPIs, and building a welcoming local store experience for customers and the community.