Retail Team Leader: Flexible Shifts, Great Perks

SSP; Crawley; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted Parking

Discounted Meals

Employee Discounts

Friends and Family App

Training programs

Job summary

SSP is seeking a Retail Team Leader to join the M&S outlet at Gatwick Airport North Terminal. You will open, close and run daily operations, leading a busy team during shifts from early morning to late evening.

You’ll motivate the team to deliver outstanding customer service, resolve on-the-spot issues and monitor performance to drive improvements. Previous team leadership in hospitality or retail is ideal and you must be 18 or over for certain tasks.

Qualifications

• Retail moves fast and you love leading people.
• Must be 18 years of age or over for certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

Skills

Leadership

Team management

Customer service

Job description

SSP is seeking a Retail Team Leader to join the M&S outlet at Gatwick Airport North Terminal. You will open, close and run daily operations, leading a busy team during shifts from early morning to late evening.

You’ll motivate the team to deliver outstanding customer service, resolve on-the-spot issues and monitor performance to drive improvements. Previous team leadership in hospitality or retail is ideal and you must be 18 or over for certain tasks.