Retail Team Leader - Flexible Hours & Growth Path

Moto; Lancaster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Generous staff discount up to 60%

Enhanced pension & life assurance

Job summary

WHSmith Lancaster is seeking a Supervisor at Lancaster Services to be the strong right hand to the Store Manager, leading shifts, and helping to keep the unit running smoothly every day.

You’ll replenish shelves, oversee gaming areas, and deliver exceptional service as we transform the UK's rest stop experience, with a 40-hour week and a salary of £27,707 per year plus an annual bonus and enhanced benefits.

Qualifications

• Previous experience leading or supervising teams, ideally in retail or hospitality.
• Demonstrated passion for delivering memorable customer experiences.
• Strong communication skills and ability to make decisions under pressure.

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered.
• Maintain food safety, health & safety, and compliance standards at all times.
• Monitor performance through key metrics and drive continuous improvement.

Skills

Supervisory experience

Retail leadership

Customer service

Communication skills

Job description

WHSmith Lancaster is seeking a Supervisor at Lancaster Services to be the strong right hand to the Store Manager, leading shifts, and helping to keep the unit running smoothly every day.

You’ll replenish shelves, oversee gaming areas, and deliver exceptional service as we transform the UK's rest stop experience, with a 40-hour week and a salary of £27,707 per year plus an annual bonus and enhanced benefits.