Store Team Leader – Inspire Service & Growth

WHSmith Travel; Dartford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Job summary

WHSmith is seeking a Team Leader to guide a store team in delivering exceptional customer service and achieving business goals. You will foster a culture of learning and recognition, and support colleagues so they feel valued and empowered on the shop floor.

You’ll lead by example, taking an active role on the shop floor, and collaborate with store leadership to ensure safe, compliant operations and strong relationships with customers and partners.

Qualifications

• Retail leadership experience, preferably in fast-paced environments.
• Experience leading from the front, actively supporting the team.
• Ability to travel and support other stores in the area.

Responsibilities

• Guide and inspire the team to deliver excellent customer service and meet business objectives.
• Create a learning culture with support and recognition for personal growth.
• Support colleagues in an environment where everyone feels valued and welcome.
• Maintain safe and legal store operations while instilling pride in the team.

Skills

Leadership experience

Customer service focus

People development

Communication skills

Flexibility

Job description

WHSmith is seeking a Team Leader to guide a store team in delivering exceptional customer service and achieving business goals. You will foster a culture of learning and recognition, and support colleagues so they feel valued and empowered on the shop floor.

You’ll lead by example, taking an active role on the shop floor, and collaborate with store leadership to ensure safe, compliant operations and strong relationships with customers and partners.