Retail Team Leader: Customer Experience & Community

CO-OP; Trevor; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Discount on Co‑op products

Pension contributions

Holiday entitlement

Cycle to work scheme

GP access

Job summary

Co-op is seeking a Customer Team Leader to guide a small store team in a fast-paced environment, delivering essential services to the community. You’ll lead shifts, support online services, and promote Co-op membership while ensuring stock availability and great customer experiences.

You’ll work on the shop floor and tills, coaching staff, and helping drive community engagement across our branches. A people-focused leader is essential to success in this role.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth, driving the growth of our unique business.

Skills

People leadership

Flexibility

Retail / team management

Job description

Co-op is seeking a Customer Team Leader to guide a small store team in a fast-paced environment, delivering essential services to the community. You’ll lead shifts, support online services, and promote Co-op membership while ensuring stock availability and great customer experiences.

You’ll work on the shop floor and tills, coaching staff, and helping drive community engagement across our branches. A people-focused leader is essential to success in this role.