Retail Team Leader — Customer Experience & Coaching

The Body Shop international limited; Worcester Park Estate; On-site; GBP 21,000 - 28,000; Full time

Job summary

The Body Shop is seeking a Team Leader for the Worcester Park store to drive customer experience and store operations. You will coach Customer Consultants, collaborate with store management, and act as a brand ambassador for campaigns.

You will open and close the store, manage inventory, monitor sales trends, recruit and train staff, and ensure adherence to policies while delivering exceptional service and achieving performance targets.

Qualifications

• Experience in customer service and beauty/retail.
• Strong communication and listening skills.
• Able to multitask and meet targets.
• Willingness to train and coach staff.
• Flexible hours and shifts.

Responsibilities

• Lead and coach Customer Consultants to deliver exceptional service.
• Open and close the store; complete audit documentation.
• Monitor sales trends and use product storytelling to enhance customer experience.
• Support recruitment and training of staff; manage team workload.
• Maintain store layout, inventory and store operations per guidelines.

Skills

Customer service

Communication

Interpersonal skills

Time management

Team leadership

Recruiting

Store operations

Job description

The Body Shop is seeking a Team Leader for the Worcester Park store to drive customer experience and store operations. You will coach Customer Consultants, collaborate with store management, and act as a brand ambassador for campaigns.

You will open and close the store, manage inventory, monitor sales trends, recruit and train staff, and ensure adherence to policies while delivering exceptional service and achieving performance targets.