Retail Team Leader: Elevate Customer Experience & Coaching

The Body Shop; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Body Shop in the United Kingdom is seeking a Team Leader to support the store management team by supervising and coaching Customer Consultants, delivering an exceptional customer experience, and upholding the brand and store assets.

You will lead the team, manage sales and stock procedures, participate in recruitment and training, and ensure compliance with company policies while driving store performance and customer satisfaction.

Qualifications

• Experience in customer service with passion for beauty and retail.
• Strong communication and listening skills.
• Ability to build rapport and provide solutions to customer needs.
• Positive mindset and adaptability.
• Multitasking and flexible hours.

Responsibilities

• Supervise and coach Customer Consultants to deliver exceptional service.
• Assist store management with opening/closing procedures and audits.
• Monitor sales trends and support recruitment and training.
• Maintain store layout and inventory in line with guidelines.
• Uphold brand values and protect company assets.

Skills

Customer service leadership

Communication skills

Interpersonal skills

Time management

Flexibility with hours

Job description

The Body Shop in the United Kingdom is seeking a Team Leader to support the store management team by supervising and coaching Customer Consultants, delivering an exceptional customer experience, and upholding the brand and store assets.

You will lead the team, manage sales and stock procedures, participate in recruitment and training, and ensure compliance with company policies while driving store performance and customer satisfaction.