Retail Team Leader

Ann Summers Ltd; Worcester Park Estate; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

29 days holiday including bank holiday

Your Birthday Off

50% staff discount from day one

Workplace Pension & Life Assurance

THRIVE learning platform

Colleague engagement initiatives

Reward Gateway savings and discounts

Employee Support Programme

Season ticket loan scheme

Sample sales access

Job summary

Ann Summers Ltd. is seeking a Retail Team Leader to energise the shop floor, coach teammates and drive sales while upholding service standards. You will open and close the store, support KPI delivery and model our brand values in every customer interaction.

Join a fast-paced team where energy, inclusivity and a passion for great experiences are valued. A strong leader who connects with our brand will help motivate colleagues and elevate store performance.

Qualifications

• Experience supervising teams in retail, hospitality or leisure.
• Confident, people-focused and enthusiastic.
• Passionate about delivering exceptional customer experiences.
• Commercially aware and results driven.
• Leads by example with a positive, hands-on approach.
• Clear communicator who enjoys coaching others.
• Thrives in fast-paced, inclusive environments.
• Feels connected to the brand and our values.

Responsibilities

• Support and motivate the team to deliver a high-energy, confidence-boosting customer experience.
• Lead by example on the shop floor, driving sales and service standards.
• Support KPI delivery and store performance.
• Carry out keyholder responsibilities, including opening and closing.
• Coach and develop team members to build confidence and capability.
• Maintain strong visual and operational standards.
• Foster an inclusive, fun and empowering culture.
• Champion the brand and its values every day.

Skills

Team leadership

Customer service

Communication

Coaching

Retail ops

Visual merchandising

Conflict resolution

Job description

We're looking for a Retail Team Leader who brings energy, passion and strong leadership at shop floor level. Someone who loves supporting others, creating an empowering customer experience and driving results alongside their management team.

This is your opportunity to make your mark in a key leadership role in our [STORE NAME] store - where you'll inspire your team, champion our brand and make a real impact every day.

As our Team Leader you will…

• + Support and motivate the team to deliver a high-energy, confidence-boosting customer experience
• + Lead by example on the shop floor, driving sales and service standards
• + Support KPI delivery and store performance
• + Carry out keyholder responsibilities, including opening and closing
• + Coach and develop team members to build confidence and capability
• + Maintain strong visual and operational standards
• + Foster an inclusive, fun and empowering culture
• + Champion the brand and its values every day

Qualifications

• + Experience supervising teams in retail, hospitality or leisure
• + Confident, people-focused and enthusiastic
• + Passionate about delivering exceptional customer experiences
• + Commercially aware and results driven
• + Leads by example with a positive, hands-on approach
• + Clear communicator who enjoys coaching others
• + Thrives in fast-paced, inclusive environments
• + Feel connected to the brand and our values

We're a brand that EMPOWERS, loves to PUSH BOUNDARIES, thrives on MAKING IT HAPPEN, and is ALWAYS INCLUSIVE.

Our talented people are at the heart of everything we do, and we're proud to champion diversity, equality and the confidence to be your authentic self. Be part of a brand that inspires people to feel great about who they are.

If you love Ann Summers and are ready for the next step in your leadership journey, we'd love to hear from you.

What we bring to the party…

Our talented people are at the heart of our retail business, and they're the ones who make our brand the incredible success that it is. We recognise achievement and champion career progression.

As an Ann Summers Store Manager, you will enjoy a competitive salary, brilliant development opportunities and a generous range of perks, including:

• + £13.50 p.h salary, plus incentives and recognition for your achievements
• + 29 days' holiday (including bank holiday allowance) + an extra day for every year of service (up to a limit)
• + Your Birthday Off
• + 50% staff discount from day one and access to sample sales
• + Workplace Pension & Life Assurance
• + Access to THRIVE, our award-winning learning platform
• + Colleague engagement initiatives
• + Reward Gateway savings and discounts
• + Employee Support Programme via Retail Trust
• + Season ticket loan scheme