Retail Team Leader

Superdry careers; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Team Leader to embody its brand values and enhance customer experiences. In this dynamic role, you will lead and motivate a team to achieve store targets while ensuring a vibrant store atmosphere. Your passion for style and customer service will drive excellence in operations, making every day a positive impact. With a competitive hourly rate and a supportive work environment, this position offers the chance to grow and develop within a company committed to sustainability and innovation.

Benefits

20 days holiday plus your birthday off

Superdry wardrobe with clothing allowance

Staff discount up to 50%

Flexible working patterns

Training and development opportunities

Tailored induction and onboarding

Pension contributions

Life assurance

Inclusive, diverse environment

Qualifications

• Experience in retail/sales and operations, ready to step up.
• Leadership experience and ability to motivate teams.

Responsibilities

• Deliver the ultimate brand experience and handle consumer issues.
• Support and supervise the team, motivating them to deliver excellent service.

Skills

Retail/Sales Experience

Leadership Skills

Communication Skills

Customer Service

Team Collaboration

Problem Solving

Organizational Skills

Job description

Job description

Retail Team Leader... we call you our Brand Leads. As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to motivate and lead the associate team to achieve store targets and go above and beyond to drive excellence across all areas.

Main responsibilities

Operations & Service

• Deliver the ultimate brand experience using your local knowledge and sales expertise.
• Become an expert in our style choices and bring these to life for our consumers.
• Make important decisions for our consumers, including handling consumer issues in store.
• Be a brand ambassador by role modeling our behaviors, values, and style.
• Build trust through collaboration and open communication.
• Develop your product knowledge and understanding of the business.
• Ensure the store looks amazing, embracing the Superdry store look.
• Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
• Support compliance tasks such as loss prevention and health and safety.
• Drive a positive attitude and exceed expectations at every opportunity.
• Share and embody the Superdry culture with colleagues.
• Maintain commercial awareness of KPIs and contribute ideas to improve performance.
• Be productive and make a positive impact each day.
• Be authentic and yourself.
• Hold keys for the store and manage opening, closing, and cash handling responsibilities.

People (may vary by store)

• Support and supervise the team daily.
• Motivate the team to deliver excellent service.
• Provide clear direction and inspire associates to achieve targets.
• Lead the team to meet store targets and create a great working environment.
• Coordinate operational tasks effectively.
• Provide timely feedback and contribute to performance reviews.

Ideal candidate

• Experience in retail/sales and operations, ready to step up.
• Passionate about our brand and creating memorable customer experiences.
• Obsessed with style and product knowledge.
• Leadership experience and ability to motivate teams.
• Strong communication and relationship-building skills.
• Team player who collaborates well.
• Organized, purposeful, and confident in ownership.
• Positive attitude towards challenges.
• Passionate about sharing knowledge and being a role model.
• Creative problem solver.
• Enjoys change and fast-paced environments.
• Authentic and genuine personality.

Package description

• Competitive hourly rate
• 20 days holiday plus your birthday off
• Superdry wardrobe with clothing allowance
• Staff discount up to 50%
• Flexible working patterns, including 4-day weeks (dependent on store)
• Training and development opportunities
• Tailored induction and onboarding
• Pension contributions
• Life assurance
• Inclusive, diverse environment with sustainable products

About the company

Superdry has been creating world-class products for 15 years. Our mission is to inspire and engage style-obsessed consumers while leaving a positive environmental legacy.

We have rapidly gained market share globally and are launching four new collections. We are resetting our brand to focus on our design-led roots and seek talented individuals to join us on this journey.