Retail Team Leader

Retail Human Resources plc; Leigh on Sea; On-site; GBP 27,000 - 33,000; Part time

Job summary

A leading company in foreign exchange services is seeking a Bureau Manager for their ASDA Travel Money location. The role involves leading a team, ensuring compliance, and delivering exceptional customer service. Flexible shifts and a comprehensive benefits package are offered.

Benefits

Comprehensive voluntary benefits package

Employee wellness programmes

Employee discounts via Bravo Benefit

Flexible hours and shift patterns

25 days holiday (pro-rata)

Monthly bonus potential

Pension scheme with Scottish Widows

Qualifications

• Passion for leadership and team development.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage and motivate the team to deliver exceptional customer experiences.
• Ensure compliance with legal and regulatory standards.

Skills

Leadership

Communication

Customer Service

Job description

Bureau Manager – ASDA Travel Money, Leigh

Job Type: Permanent, Part Time

Hours per week: 32 hours

Salary: £27,885 per annum + On Target Earnings up to 7.5% of base salary

Working Patterns: Flexible shifts between Monday to Sunday with a monthly or weekly rota.

Benefits:

• Comprehensive voluntary benefits package including discounted insurances and health tests.
• Employee wellness programmes covering physical, mental, and financial wellbeing.
• Employee discounts via Bravo Benefit.
• Flexible hours and shift patterns with opportunities for overtime.
• 25 days holiday (pro-rata), bank holidays, and options to earn or sell additional days.
• Monthly bonus potential for meeting targets.
• Pension scheme with Scottish Widows.

About the Role:

As a Bureau Manager within ASDA Travel Money, you will lead a team of Travel Service Partners at a busy retail location, ensuring excellent customer service in foreign exchange transactions, mentoring staff, and maintaining operational compliance.

Responsibilities:

1. Manage and motivate the team to deliver exceptional customer experiences.
2. Review customer feedback and service levels to improve processes.
3. Engage with customers for foreign exchange transactions.
4. Achieve operational and customer-focused KPIs.
5. Ensure compliance with legal and regulatory standards.

Candidate Requirements:

• Passion for leadership and team development.
• Excellent communication and relationship-building skills.
• Strong customer service orientation.
• Drive to succeed and make a positive impact.

Interview Process:

1. Application review and initial screening.
2. Online interview with a numerical and accuracy test.
3. Visit to the bureau for a face-to-face interview.
4. Job offer following a successful visit and reference checks.

About Travelex:

Leading provider of foreign exchange services since 1976, committed to simplifying international money access and delivering excellent customer service. Join us to start your career in a dynamic environment.

We are an equal opportunity employer and value diversity in our workforce.