Retail Supervisor

TN United Kingdom; Greenhithe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative brand is seeking a Supervisor to lead a dynamic team in creating a world-class shopping experience. This role involves motivating team members, ensuring operational excellence, and driving sales performance. The ideal candidate will thrive in a fast-paced environment and possess outstanding communication and leadership skills. Join a forward-thinking company committed to quality and innovation, and take the next step in your career with a brand that values your contributions and offers opportunities for growth.

Benefits

Career Development Opportunities

Fast-Paced Work Environment

Qualifications

• Experience in a supervisory role in a customer-facing environment.
• Ability to thrive in a sales-targeted environment.

Responsibilities

• Supervise team members and provide performance feedback.
• Motivate and mentor team members to exceed goals.
• Ensure health and safety standards are maintained.

Skills

Supervisory Experience

Sales Target Achievement

Communication Skills

Problem-Solving

Decision-Making

Interpersonal Skills

Adaptability

Time Management

Team Orientation

Brand Passion

Job description

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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

As a Supervisor, you are the ultimate Service Role Model in our store. Along with the Managers, you are responsible for creating a world-class shopping environment for our customers. You lead the team by setting the pace, driving productivity, while maintaining a positive and fun environment. You inspire the teams by showcasing what great looks like.

You will be responsible for leading the team daily, in all areas of the store, deputising for the Managers, ensuring both the sales floor and behind-the-scenes operations run smoothly. You are an excellent communicator and work with pace and authority to get the best from the team.

Responsibilities

1. Supervise team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management.
2. Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts.
3. Train new team members in company standards, customer service, and job duties.
4. Collaborate with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.

Driving Results:

1. Communicate clearly with and direct the team to ensure all tasks are delivered.
2. Drive business initiatives and support the team to meet targets, e.g., email capture.
3. Support Managers in achieving all team targets.
4. Build relationships across the business to share best practices.

• Make commercial decisions and suggestions to improve business performance.

• Drive the team to meet store standards, creating the right shopping experience and ensuring stock availability, escalating issues to Managers.

• Use business reports to identify risks and opportunities, and utilize store visit reports effectively.

• Stay informed about competitors’ activities and support Managers to maintain a competitive edge, providing a unique shopping experience.

Developing the Best:

1. Take ownership of your own development and act as a role model.
2. Support the Manager in recruiting and coaching new team members.
3. Create a culture that values wellbeing, rewards good performance, and fosters a community.
4. Adapt your style to meet the needs of individual team members.

Operations:

1. Identify potential risks and escalate appropriately.
2. Ensure health and safety standards are maintained, supporting Managers in compliance.
3. Support operational activities, act as a key holder, and ensure procedures are followed.
4. Be aware of stock loss and markdown impacts, supporting control measures.

Future Focus:

1. Plan ahead for upcoming store activities, ensuring team readiness.
2. Embrace new technology and initiatives, coaching the team on multichannel retailing.

Skills & Qualities

• Experience in a supervisory or management role in a customer-facing environment.
• Ability to thrive in a sales-targeted environment.
• Outstanding communication skills.
• Problem-solving initiative.
• Decision-making ability.
• Excellent interpersonal skills.
• Adaptability to change.
• Time management skills.
• Team-oriented attitude.
• Passion for the brand.

What We Offer

• Opportunity to build a career with a fast-paced, high-growth brand.