Retail Team Leader

Sodexo Group; Greater London; Hybrid; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Hourly pay £16.50

Flexible working

Evening & weekend shifts

Job summary

Sodexo Live! at Millwall FC is seeking Retail Team Leaders to join our fast-paced matchday catering team at The Den. You’ll lead a small kiosk team, coordinate staff roles, and ensure smooth service in the retail area.

You’ll welcome customers, handle till orders, answer questions about food and beverages, resolve issues promptly, and strive for outstanding guest satisfaction on event days.

Qualifications

• Experience in hospitality, catering or bar settings.
• Excellent verbal communication and professional, friendly demeanor.
• Ability to lead a small team and coordinate shift roles.
• Strong attention to detail and punctuality.

Responsibilities

• Welcome customers and take till orders, ensuring accuracy.
• Lead kiosk staff during shifts and manage queues.
• Address complaints and liaise with stand manager on matchday operations.
• Deliver friendly, professional service to guests.

Skills

Verbal communication

Customer service

Team leadership

Attention to detail

Proactive

Hospitality experience

Job description

Job introduction

We’re experience makers.

And food fanatics.

And we’re hiring Retail Team Leaders

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more

. Be part of something greater.

We currently have an opportunity for Retail Team Leaders to join our amazing team at Millwall Football Club

With the opportunity to work at Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

The Den - Home to Millwall football club, founded in 1885, 140 years ago as Millwall Rovers.

What you'll do

• Welcoming of retail customers, ensure till orders are being taken correctly and ensure the food/beverage is served to guests in a timely manner, dealing with any complaints and liaising with retail stand manager regarding matchday operations
• Care about customer satisfaction and deliver the optimal client service experience
• Help answer questions and make suggestions regarding food and beverage choices and related items
• Leading a small team on a public kiosk bar in the matchday retail sector, organising kiosk staff roles for the shift, customer queue management and completion of paperwork.

What you'll bring

• Excellent verbal communication skills
• Being friendly yet professional
• Being a team player with an ability to resolve conflict and take criticism
• Good attention to detail and punctuality
• Being proactive is key
• Experience within a hospitality, catering or bar setting

Why Sodexo?

• £16.50 per hour
• Flexible working
• Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.