Matchday Retail Team Leader

Sodexo; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Sodexo Live! at Millwall Football Club is seeking Retail Team Leaders to oversee matchday concessions, ensuring smooth service and an excellent guest experience.

You will manage a small kiosk team, handle customer interactions, and collaborate with the stand manager to ensure efficient operations during events. The role suits those with hospitality or bar experience who are proactive, friendly, and professional, delivering memorable experiences for guests at a leading catering and facilities

Qualifications

• Experience in hospitality, catering or bar setting.
• Good communication and customer service skills.
• Ability to lead a small team and organise staff.
• Punctual and professional.

Responsibilities

• Welcoming retail customers, take till orders accurately and serve food/beverage promptly, handle complaints, liaise with stand manager on matchday operations.
• Focus on customer satisfaction and deliver the best client experience.
• Answer questions and provide recommendations on food and beverage choices.
• Lead a small team on a public kiosk bar in matchday retail, assign roles, manage queues, and complete paperwork.

Skills

Customer service

Team leadership

Hospitality

Communication

Conflict resolution

Job description

Sodexo Live! at Millwall Football Club is seeking Retail Team Leaders to oversee matchday concessions, ensuring smooth service and an excellent guest experience.

You will manage a small kiosk team, handle customer interactions, and collaborate with the stand manager to ensure efficient operations during events. The role suits those with hospitality or bar experience who are proactive, friendly, and professional, delivering memorable experiences for guests at a leading catering and facilities