Retail Team Lead: Tools & Customer Experience

Toolstation Ltd; Enfield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Cycle to work

Save and buy as you earn

Staff discounts

Training and development

Job summary

Toolstation Ltd in Enfield is seeking a proactive Retail Supervisor to lead the store team, deliver excellent customer service and ensure smooth day-to-day operations. You will support the Store Manager, oversee deliveries and stock, and help motivate staff to achieve targets.

The role emphasizes hands-on leadership, accountability for store standards, and a positive, customer‑facing attitude in a fast-paced environment.

Qualifications

• Hard work and passion.
• A love of teamwork.
• A positive attitude.
• Reliability and flexibility.
• Be yourself and bring your personality to work.

Responsibilities

• Supporting: stand in for Store Manager, motivate and coach the team to grow sales and hit targets.
• Mucking in: check deliveries, stock shelves, tidy the branch, assemble orders.
• Delivering great service: provide a great customer experience and coach the team to do the same.
• Building relationships: ensure customers leave with everything they need for the job.
• Create a fun working environment while maintaining product availability and branch standards.

Skills

Hard work

Teamwork

Positive attitude

Reliability

Be yourself

Job description

Toolstation Ltd in Enfield is seeking a proactive Retail Supervisor to lead the store team, deliver excellent customer service and ensure smooth day-to-day operations. You will support the Store Manager, oversee deliveries and stock, and help motivate staff to achieve targets.

The role emphasizes hands-on leadership, accountability for store standards, and a positive, customer‑facing attitude in a fast-paced environment.