Retail Team Lead — Sales & Visual Merchandising

ON; Greater London; On-site; GBP 29,000 - 36,000; Full time

Job summary

ON is seeking a Lead Store Advisor to leverage leadership skills to drive sales performance and mentor Store Advisors. You will supervise customer interactions, optimize inventory management, and execute visual merchandising plans while contributing innovative ideas to store processes.

Join ON to advance your career, help shape our retail environment, and make a significant impact in a dynamic London store.

Qualifications

• 2–3 years of experience in retail operations or a customer-focused environment.
• At least 1 year of experience leading teams, managing projects, or driving performance improvement.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Lead Store Advisors to drive sales performance and mentor the team.
• Supervise customer interactions and ensure excellent service.
• Optimize inventory management and contribute to visual merchandising plans.
• Drive process improvements and bring innovative ideas to store operations.

Skills

Leadership

Customer focus

Communication

Visual merchandising

Flexible hours

Retail experience

Job description

ON is seeking a Lead Store Advisor to leverage leadership skills to drive sales performance and mentor Store Advisors. You will supervise customer interactions, optimize inventory management, and execute visual merchandising plans while contributing innovative ideas to store processes.

Join ON to advance your career, help shape our retail environment, and make a significant impact in a dynamic London store.