Retail Team Lead: Elevate Customer Experience

Guildford

On-site

GBP 23,000 - 29,000

Full time

11 days ago

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Benefits offered by this job

Staff discount

Wellbeing services

Learning & development

Pension & life assurance

Job summary

Victoria’s Secret UK & IRE, in partnership with Next plc, is seeking a Team Leader to inspire a friendly, high-performing team and deliver outstanding customer experiences across our stores. You will drive bra fitting expertise, manage merchandising, and support leadership in achieving KPIs and store performance.

You will be focused on maintaining brand standards, stock control, and safe, efficient store operations, while fostering a collaborative, fast-paced environment that keeps customers at

Qualifications

Customer experience passion
Retail customer service
Brand knowledge and fitting
Team leadership and collaboration
Store standards and loss prevention awareness
Multitasking and adaptability

Responsibilities

Deliver exceptional customer experience through product knowledge and service at the till
Provide brand bra fitting advice and size recommendations
Own visual merchandising and store presentation to help customers find products
Lead by example, energise the team, and ensure shifts run smoothly
Support management to achieve KPIs, sales growth and profitability
Maintain store standards, stock replenishment, deliveries, and health & safety adherence
Open and close store, including key holder duties
Assist with product launches, floor moves and store audits

Job description

You will be focused on maintaining brand standards, stock control, and safe, efficient store operations, while fostering a collaborative, fast-paced environment that keeps customers at

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