Retail Team Lead

Avoca Ireland; Belfast City District; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Daytime hours

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Avoca is an equal opportunities-employ

Job summary

Avoca Belfast is seeking a Retail Team Lead to support the management team and lead store staff in the absence of a manager. You will oversee all fashion, ladies, menswear, beauty, children’s wear, homeware, and concessions, driving sales growth and customer service excellence.

The role requires 5–10 years in high-end retail, strong leadership, and a proactive approach to stock, visuals, and cost control. A collaborative, brand-driven mindset is essential for success at Avoca Belfast.

Qualifications

• 5-10 years' experience in a high-end customer facing retail business.
• Highly organized with an ability to multi-task, priorities and work to tight deadlines.
• Must be strategic, commercial minded with a clear vision and a passion for retail.
• Proven track record of seeking responsibility.
• Excellent customer service skills - the ability to go "above and beyond".

Responsibilities

• Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
• Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
• Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
• Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.
• Cycle count and stock management, minus and variance reports, end of quarter/year counts etc.
• TMS, future work planners, employee detail updates and maintenance.
• Ensure the front line and all members of your team are fully trained, motivated and efficient in their duties
• Act as a brand guardian to ensure consistency across the breadth of our offering
• Drive innovation, embrace change and support the team in the delivery of new concepts
• Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
• Work with the Buying & Operational team to support the development of category growth plans
• Work with Business Excellence team to optimize Stock, Labour, Margin Control, Sales Innovation and Cost Management
• Work with our concession partners to deliver on the Avoca business requirements
• Full compliance with health & safety and Food Safety requirements throughout our operations
• Ad hoc duties as per business requirements Competencies

Skills

Customer service

Team leadership

Time management

Sales mindset

Multitasking

Communication skills

Tools

Meridian POS

Job description

We are hiring for a Retail Team Lead in our gorgeous Avoca Belfast location.

Job Specification

The role of a Retail Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent. To report to the Retail Manager and hold responsibility in the absence of said manager.

About The Role

The Team Lead will be responsible for all of Avoca's Fashion, Ladies, Menswear, Beauty, Children's Wear, Homeware, CBK Retail Product, Dry Goods and Concessions offering in their store and Additional Retail requirements as they arise, Supporting the Retail Manager, the Senior Team Lead will lead the Retail Teams in all aspects of Sales growth, margin attainment, Income protection, stock control, cost control, customer service, training and health and safety when required in the absence of the Retail Manager. The Senior Team Lead will ensure Avoca continues to lead the market in quality, choice and variety of retail offering.

This duty sheet outlines the main duties and responsibilities required in this position. It is not an exhaustive list and is subject to the instruction of your direct line manager, or general manager, depending on the business needs.

Roles And Responsibilities

Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.

Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.

Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.

Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.

Cycle count and stock management, minus and variance reports, end of quarter/year counts etc.

TMS, future work planners, employee detail updates and maintenance.

Ensure the front line and all members of your team are fully trained, motivated and efficient in their duties

Act as a brand guardian to ensure consistency across the breadth of our offering

Drive innovation, embrace change and support the team in the delivery of new concepts

Ensure retail visual merchandising and displays are in keeping with Avoca brand standards

Work with the Buying & Operational team to support the development of category growth plans

Work with Business Excellence team to optimize Stock, Labour, Margin Control, Sales Innovation and Cost Management

Work with our concession partners to deliver on the Avoca business requirements

Full compliance with health & safety and Food Safety requirements throughout our operations

Ad hoc duties as per business requirements Competencies

Competencies

5-10 years' experience in a high-end customer facing retail business

Highly organized with an ability to multi-task, priorities and work to tight deadlines

Must be strategic, commercial minded with a clear vision and a passion for retail

Proven track record of seeking responsibility

Excellent customer service skills - the ability to go "above and beyond"

Be a creative and innovative thinker

Attention to detail

Great problem-solving skills

Be a teamwork champion

Timekeeping - Adhere to the sick leave policy and absence policies, using correct notification methods (to a direct supervisor).

Teamwork - Working as part of a team to ensure business goals and objectives are met, and fostering teamwork.

Flexibility - The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store. Every effort shall be made to notify you of this in sufficient time beforehand.

Why work with us?

We're always on the lookout for likeminded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

• Daytime only hours
• Pension Scheme
• Professional Development
• Employee Assistance Programme
• Employee Referral Bonus
• Family Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme
• Avoca is an equal opportunities employer.