Retail Team Lead - Daytime Hours, Growth & Development

Avoca; Belfast City District; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Daytime only hours

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Avoca is an equal opportunities lender

Job summary

Avoca Belfast is seeking a Retail Team Lead to support the Retail Manager and lead store teams in sales growth, stock control and customer experience. You will oversee fashion, beauty, homeware, and concessions with a focus on high standards and brand integrity.

In this role you will train staff, manage cycles and stock, and collaborate with buying, operations, and concessions to deliver strong performance while maintaining health and safety compliance across the store.

Qualifications

• 5-10 years' experience in a high-end customer facing retail business
• Highly organized with an ability to multi-task, priorities and work to tight deadlines
• Must be strategic, commercial minded with a clear vision and a passion for retail
• Proven track record of seeking responsibility
• Excellent customer service skills - the ability to go "above and beyond"
• Be a teamwork champion
• Timekeeping - Adhere to the sick leave policy and absence policies, using correct notification methods (to a direct supervisor).
• Teamwork - Working as part of a team to ensure business goals and objectives are met, and fostering teamwork.
• Flexibility - roster changes and cover on short-staffed days in different areas of the store

Responsibilities

• Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
• Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
• Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
• Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.
• Cycle count and stock management, minus and variance reports, end of quarter/year counts etc.
• TMS, future work planners, employee detail updates and maintenance.
• Ensure the front line and all members of your team are fully trained, motivated and efficient in their duties
• Act as a brand guardian to ensure consistency across the breadth of our offering
• Drive innovation, embrace change and support the team in the delivery of new concepts
• Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
• Work with the Buying & Operational team to support the development of category growth plans
• Work with Business Excellence team to optimize Stock, Labour, Margin Control, Sales Innovation and Cost Management
• Work with our concession partners to deliver on the Avoca business requirements
• Full compliance with health & safety and Food Safety requirements throughout our operations
• Ad hoc duties as per business requirements

Job description

Avoca Belfast is seeking a Retail Team Lead to support the Retail Manager and lead store teams in sales growth, stock control and customer experience. You will oversee fashion, beauty, homeware, and concessions with a focus on high standards and brand integrity.

In this role you will train staff, manage cycles and stock, and collaborate with buying, operations, and concessions to deliver strong performance while maintaining health and safety compliance across the store.