Retail Support Specialist | E-commerce Ops & Solutions

Snappy Shopper

Dundee

Hybrid

GBP 21,000 - 25,000

Full time

6 days ago

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Job summary

Snappy Shopper in Dundee is seeking an energetic Retail Support Advisor to join our team. You’ll handle enquiries from retailers and shoppers by phone, email, WhatsApp and social media, and you’ll investigate problems to find the right solutions rather than just following a script.

You’ll work across several internal systems, update retailer information and menus, and assist with payments and orders. The role requires comfort with multi-tasking and switching priorities, plus a rota that includes

Qualifications

Experience in a busy customer, retail, hospitality, operational or support environment.
Strong communication skills in speech and writing.
Able to juggle customers, systems and changing priorities while staying detail-focused.

Responsibilities

Handle enquiries from retailers and shoppers by phone, email, WhatsApp and social media.
Investigate problems and provide effective solutions rather than just following a script.
Work across several internal systems and admin platforms during shifts.
Update retailer information, hours, delivery areas and other settings.
Make menu and product changes, including deals and purchasing restrictions.
Assist with payment, order, account and delivery queries.
Support marketing activity, including basic campaigns and Canva usage.
Follow processes accurately and escalate potential fraud when needed.
Prioritise multiple open queries and adapt to urgent needs.