Retail Support & Tech Troubleshooter

Snappy Shopper; Dundee; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Competitive hourly rate

Opportunities for skill development

Job summary

Snappy Shopper in Dundee is looking for a Customer Support Advisor to serve as the first point of contact for retailers and customers. This hands-on role involves handling queries via multiple channels, troubleshooting technical issues, and supporting marketing activities.

You'll need strong communication skills and experience in a customer-facing role. Join a collaborative team that values curiosity and problem-solving while contributing to the rapid growth of our technology platform.

Qualifications

• Experience in a customer-facing role in a fast-paced environment.
• Comfortable using technology and navigating multiple systems.
• Flexibility and willingness to learn.

Responsibilities

• Handle enquiries from customers via multiple channels.
• Troubleshoot technical issues and update retailer settings.
• Record interactions accurately in CRM.

Skills

Customer-facing experience

Strong communication skills

Technical troubleshooting skills

Attention to detail

Organisational skills

Solution-focused approach

Adaptability

Tools

CRM systems

Helpdesk tools

Canva

Job description

Snappy Shopper in Dundee is looking for a Customer Support Advisor to serve as the first point of contact for retailers and customers. This hands-on role involves handling queries via multiple channels, troubleshooting technical issues, and supporting marketing activities.

You'll need strong communication skills and experience in a customer-facing role. Join a collaborative team that values curiosity and problem-solving while contributing to the rapid growth of our technology platform.