Retail Supervisor - Newcastle Fenwick

Nestlé S.A.; Newcastle upon Tyne; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary Nespresso machine

Monthly capsule allowance

25 days holiday + bank holidays

Job summary

Nestlé Nespresso is seeking a proactive Retail Supervisor to join the Fenwick, Newcastle boutique on a 12-month fixed-term contract basis. You will lead the team, delivering premium customer experience and driving boutique performance.

We offer a complimentary Nespresso machine and monthly capsule allowance, plus 25 days holiday with bank holidays. Flexible working options are discussed to suit individual needs.

Qualifications

• Previous supervisory shop floor experience in retail.
• Luxury retail background preferred but open to other industries with the required skills.
• Proven track record of delivering exceptional customer service.
• Ability to coach, train and mentor Sales Assistants.
• Ability to maintain a positive, collaborative team culture.

Responsibilities

• Attain sales targets through premium customer experience and boutique performance.
• Complete shop floor observations and provide feedback to the team.
• Utilise customer experience coaching across the team.
• Deliver a high standard of customer service.
• Facilitate team training sessions.
• Take accountability for managing and resolving escalated complaints.
• Monitor and lead on internal control processes.
• Lead on ad hoc audits.

Skills

Supervisory experience

Customer service

Coaching & mentoring

Team leadership

Internal controls

Job description

• Complimentary Nespresso machine and monthly allowance of capsules
• 25 days holiday entitlement with bank holidays on top

This is a full-time opportunity on a 12-month fixed term contract basis with the potential for this to be extended. Please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don’t let it stop you from applying.

We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location.

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.

Your impact

Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.

Your ingredients for success

To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill‑set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.