Retail Manager - Edinburgh

Nestle; City of Edinburgh; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Private medical insurance

Complimentary Nespresso coffee machine

Monthly capsule allowance

25 days holiday entitlement with bankH

Pension scheme

Personal development opportunities

Job summary

Nestlé's Nespresso Edinburgh Boutique seeks an inspiring Retail Manager to lead the Edinburgh Team and drive exceptional customer experience and commercial results. You will translate boutique objectives into KPIs, develop strategic plans with stakeholders, and coach a high-performing team to deliver outstanding service, liaising with customers and the wider Nestlé brand.

Join a luxury, sustainable brand with strong development opportunities, private medical insurance and a generous benefits

Qualifications

• Proven retail leadership experience, ideally in a luxury environment.
• Ability to lead teams at pace with a focus on customer experience.
• Experience applying HR best practices and managing employee relations.

Responsibilities

• Translate boutique objectives into KPI targets for the team.
• Develop and execute strategic plans aligned to Nestlé/brand goals.
• Align staff schedules with sales plans to ensure coverage.
• Model outstanding service and elevate every customer interaction.
• Deliver a local events calendar to raise brand awareness and engagement.

Skills

Retail leadership

Luxury environment

Team coaching

HR best practice

Communication

Strategic decision making

Customer-centric experiences

Job description

Business Area: Nespresso Retail

Location: Edinburgh Nespresso Boutique

Salary: Attractive Salary

Some of our fantastic benefits

• Potential for up to a 10% annual bonus

• Private medical insurance

• Complimentary Nespresso coffee machine and monthly capsule allowance

• 25 days holiday entitlement with bank holidays on top

• Pension scheme

• A focus on personal development and growth

We are recruiting for an inspiring, passionate and visionary Retail Manager to lead the Nespresso Edinburgh Team. You will lead the boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the boutique’s success, ensuring the commercial deliverables and KPI’s are achieved.

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good (https://www.nespresso.com/uk/en/sustainability) .

Your impact

Ultimately, you will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.

Your other key responsibilities will include:

• Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.

• Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.

• Align employee work schedules with sales plans to ensure appropriate floor coverage.

• Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated.

• Advocate the importance of being a passionate Nespresso brand ambassador.

• Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.

• Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base. Think new product launches and more!

• Ensure the boutique is working in a safe and compliant way throughout the day-to-day operations.

Your ingredients for success

To be successful in this role you will have proven retail leadership experience, ideally within a luxury environment. You will be accustomed to managing teams at pace with a passion on customer centric experiences.

Other key attributes include:

• Supporting people to develop coupled with a solid understand of HR best practice and management of employee relations cases.

• The ability to rapidly build great working relationships with your customer base and be comfortable to support and challenge where needed.

• Experience of making strategic decisions and action planning to drive the right results.

• Exceptional communication and interpersonal skills.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace (https://www.nestle.co.uk/en-gb/jobs/diversity-equity-inclusion)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!