Retail Supervisor - Newcastle Fenwick

Nestle Operational Services Worldwide SA; Newcastle upon Tyne; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 10%

Nespresso machine

Capsule allowance

25 days holiday

Job summary

Nestlé is seeking a proactive Retail Supervisor for our Nespresso boutique at Fenwick, Newcastle. You will drive sales targets through premium customer experience and leadership of the boutique team.

You will coach Sales Assistants, deliver excellent service, manage escalated complaints and maintain strong internal controls. A luxury retail background is preferred, with passion for coffee and sustainability.

Qualifications

• Previous supervisory shop floor experience in retail.
• Luxury retail background preferred, but open to other sectors with appropriate skills.
• Proven ability to deliver exceptional customer service.

Responsibilities

• Attain boutique sales targets through premium customer experience.
• Lead on coaching, training and mentoring Sales Assistants.
• Manage customer feedback, complaints and escalations.
• Maintain internal controls and lead ad hoc audits.

Skills

Shop floor supervision

Retail environment

Customer service

Team coaching

Job description

Business Area: Nespresso Retail

Location: Fenwick, Newcastle

Salary: £32,243 per annum

12 month FTC

Some of our fantastic benefits:

• Up to 10% annual bonus
• Complimentary Nespresso machine and monthly allowance of capsules
• 25 days holiday entitlement with bank holidays on top

We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location.

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.

Your impact

Ultimately, you will be responsible for attaining the sales target of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.

Your ingredients for success

To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.

To find out more about Nespresso please visit: www.nespresso.com

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle's commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace